Support Consultant

4 weeks ago

Perth, Australia Pronto Software Full time

About the position

About our Pronto Woven Support Consulting opportunity: 

Reporting to the Customer Support Manager (Woven) and working directly with corporate clients who use our ERP integrated solutions, our full-time Support Consultants are responsible for helping our customers best utilise the digital solutions we develop, to enhance and cater to their individual business needs.


Our Support Consultants:

  • Respond to and co-ordinate customer enquiries
  • Research functional requirements, conduct gap analysis and provide quotations for custom development work
  • Work with our developers to test and deliver software fixes. Prioritise the importance of IT security and data
  • Are high-level problem-solvers who are resourceful, inventive, and takes pride in their work
  • Perform product testing and write product documentation
  • Are willing to learn business software systems and expand into more technical tasks
  • Install and deploy applications remotely

About you

Our successful candidate will:

  • Be an experienced customer service professional, able to build rapport
  • Have excellent written and verbal communication skills
  • Manage their time well, planning and prioritise various concurrent requests
  • Be highly motivated and proactive, bringing a can-do attitude


It would also be great if you had: 

  • Experience with bug tracking tools, software testing and commercial software support procedures
  • Experience with Digital eCommerce and/or Content Management systems
  • Understanding of HTML, CSS and APIs
  • Relevant tertiary qualifications


What you’ll get:

  • Grow your career utilising and developing your customer service skills to deliver excellent outcomes for a varied customer base
  • Earn a salary commensurate with your experience plus a range of employee benefits
  • Work in a modern and friendly team environment
  • Enjoy the support of your peers and management team
  • Work in a hybrid work location (WFH and in-office)
  • Join a well-established and mature software development and vendor company with more than 1,500 clients


Sounds good?

Apply now through Seek, please include a brief letter of application and your CV.

Only short-listed applicants will be contacted via email. No Recruiters please. Must be willing to undertake a police check.

To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.

Please note: Pronto Software does not use external recruitment services and only acknowledges the accuracy of adverts appearing on seek.com.au or the Pronto Careers page on pronto.net

  • Consultant Anaesthetist

    2 months ago

    Perth, Australia HealthcareLink Support Full time

    A regional hospital in WA requires the services of a 6 months salaried locum** Consultant Anaesthetist** **Dates: Commencing December 15th 2020 for 6 months** **Hours**: 80 hour fortnight (including on-call) - 10 hour shifts **Rate of pay**: Depending on experience upto $2800 per day (inclusive of on-call) **Inclusions**: Travel expenses...

  • Support Consultant

    2 months ago

    Perth, Australia Pronto Software Full time

    About the position About our Pronto Woven Support Consulting opportunity:  Reporting to the Customer Support Manager (Woven) and working directly with corporate clients who use our ERP integrated solutions, our full-time Support Consultants are responsible for helping our customers best utilise the digital solutions we develop, to enhance and cater...

  • Business Support Consultant

    2 weeks ago

    Perth, Australia Commonwealth Bank Full time

    **We are focused** - **We are trusted** - **We make a positive impact** **Role specifics**: - Full time permanent opportunity - Located in our vibrant head offices on Murray Street - Hybrid working model on offer, mixture of in office and at home working **See yourself in our team**: The Business Support Team acts as a channel of choice for customers who...

  • Business Support Consultant

    2 weeks ago

    Perth, Australia Bankwest Full time

    We are focused- We are trusted- We make a positive impact Role specifics: - Full time permanent opportunity- Located in our vibrant head offices on Murray Street- Hybrid working model on offer, mixture of in office and at home working See yourself in our team: The Business Support Team acts as a channel of choice for customers who would like to talk to...

  • Business Support Consultant

    2 weeks ago

    Perth, Australia Commonwealth Bank Full time

    **We are focused** - **We are trusted** - **We make a positive impact** **Role specifics**: - Full time permanent opportunity - Located in our vibrant head offices on Murray Street - Hybrid working model on offer, mixture of in office and at home working **See yourself in our team**: The Business Support Team acts as a channel of choice for customers who...

  • Business Support Consultant

    2 weeks ago

    Perth, Australia Bankwest Full time

    We are focused- We are trusted- We make a positive impact Role specifics: - Full time permanent opportunity- Located in our vibrant head offices on Murray Street- Hybrid working model on offer, mixture of in office and at home working See yourself in our team: The Business Support Team acts as a channel of choice for customers who would like to talk to...

  • Payroll Support Consultant

    3 weeks ago

    Perth, Australia ADP Full time

    **Position Purpose**: Provide payroll support on the Payforce product to ensure optimal responsiveness and issue resolution to internal and external clients of ADP, while delivering World Class Service. **Key Responsibilities**: - Liaise with assigned Client Support Teams, MS Consultants, Relationship Managers and clients to ensure smooth coordination of...

  • Recruitment Consultant

    7 days ago

    Perth, Australia Core Talent Full time

    07 Aug 2023 - WA, Perth CBD, Perth, Australia - Full-time - AU$75000 - AU$100000 per annum + Commissions - Engineering **Core Talent** has grown significantly over the last 10 years. Our continued success has come from hiring great people to join the team and from having a well-known and established client-base across Australia. Our growth continues; and...

  • Payroll Support Consultant

    4 weeks ago

    Perth, Australia Access Full time

    **Sector**: Software Support - **Expiry Date**: 29 April 2023 - **Job Ref**: J8584 Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us...

  • Customer Support Consultant

    2 months ago

    Perth, Australia Healthengine Full time

    This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia. We're proud to share that Healthengine ranked 13th Best Workplace in...

  • Customer Support Consultant

    2 months ago

    Perth, Australia Healthengine Full time

    **Job Description**: This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia. We're proud to share that Healthengine is certified as...

  • IT Consultant

    2 months ago

    Perth, Australia OUI Recruitment Full time

    **Position**:IT Consultant **Location**:SouthPerth **Job Type**:Permanent **Salary**:$100,000 + **Position Overview**: As an IT Consultant, you will be responsible for providing technical guidance, implementing solutions, and supporting clients in their IT infrastructure and networking needs. Your deep understanding of Mac OS and network technologies...

  • Consultant

    2 months ago

    Perth, Australia Nous Group Full time

    **Nous is a great place to work** Nous Group is an international management consultancy with over 800 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique, cross-disciplinary teams we create innovative...

  • Consultant

    6 days ago

    Perth, Australia Nous Group Full time

    **Nous is a great place to work** Nous Group is an international management consultancy with over 800 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique, cross-disciplinary teams we create innovative...

  • Consultant

    2 weeks ago

    Perth, Australia Data#3 Limited Full time

    **Job Summary**: - Exciting opportunity for a skilled Microsoft Security Consultant at Data#3. Join our team to drive innovative security solutions. Date Listed: Job Ref: **Job Type**: **Location**: 23/11/2023 SACA110871 Permanent Perth **Who are we?** Data#3 are Microsoft’s largest Australian business partner, with the highest level of competency...

  • Member Support Consultant

    3 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    12-Jan-2023 FLG/1692290 Perth - Northern Suburbs and Joondalup - Category: - Sales- Position Type: - Full Time- Application Close Date: - 11-Feb-2023**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...

  • Member Support Consultant

    2 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    16-Jan-2023 FLG/1692783 Perth - Southern Suburbs and Fremantle - Category: - Sales- Position Type: - Full Time- Application Close Date: - 15-Feb-2023**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...

  • Member Support Consultant

    3 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    09-Jan-2023 FLG/1691111 Perth - Southern Suburbs and Fremantle - Category: - Sales- Position Type: - Full Time- Application Close Date: - 08-Feb-2023**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...

  • Member Support Consultant

    3 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    30-May-2023 FLG/1724423 Perth - CBD, Inner and Western Suburbs - Category: - Sales- Position Type: - Casual- Application Close Date: - 29-Jun-2023**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97...

  • Member Support Consultant

    4 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    30-Jan-2024 FLG/1775315 Perth - Northern Suburbs and Joondalup - Category: - Sales- Position Type: - Full Time- Application Close Date: - 29-Feb-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...