CRM & Loyalty Specialist

2 months ago

Moorabbin Airport, Australia BRAND DIRECT MARKETING Full time

About ARC’TERYX
Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.​
The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.​ Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.​
 
As the brand & team continue to expand in Australia & New Zealand, we are excited to be recruiting for a CRM and Loyalty Manager to build loyalty & retention strategy  to help consumers fall in love with our brand (Arc’teryx) and increase our customer lifetime value
 
Our local ANZ team are a driven and vibrant group of motivated professionals who are constantly striving to deliver exceptional consumer experiences based in Moorabbin, Melbourne. Due to phenomenal growth across our business, we are looking to recruit a Loyalty & CRM Specialist to join a dynamic, fun and supportive Digital team. 

About the Opportunity

    • You will be responsible for building a loyalty strategy for Arc’teryx to build customer lifetime value, and deliver a high level of satisfaction from every shopping experience, while also being responsible for the full direct marketing strategy and execution of one of the aforementioned brands.
    • Build full year calendar for our loyalty programs
    • Support the execution of the email marketing channel to ensure growth and success at driving revenue and enhancing the customer experience
    • Work with our operations, eCommerce and marketing teams to deliver an exceptional post purchase experience
    • Build and maintain actionable consumer segments based on behaviours, interests and CLV.
    • You will find innovative ways to bring joy and value to our consumers. This may require further work with operations, marketing and CX
    • You will monitor ratings & reviews and assist the Customer Support team with actions based on both negative and positive reviews with a strategy to turn detractors into influencers wherever possible
    • Weekly Connect with retail teams to understand key needs & support required & CX team for concierge/vip service
    • Prepare weekly, monthly and seasonal reports to aid the brands create actionable actions

About You:

    • You will have 3+ years of experience with Retail Ecommerce, CRM/Loyalty, management.
    • Experience managing a direct report.
    • Knowledge of e-commerce, web sales, direct marketing techniques & order fulfilment strategies.
    • Clear understanding of how the consumer operates in an Omni channel environment
    • Experience building, managing and reporting on customer lifetime value
    • Intermediate excel skills. Confident manipulating data sets
    • Experience working with a variety of data sources, manipulating data for templates
    • Experience working with eCommerce platforms like Shopify & Magento, Klaviyo preferred.
    • Execute lead generation campaigns to aid in database acquisition, and support lead nurturing
    • Understanding the importance of eCommerce as a single channel and how this interacts within the wider retailing environment
    • Can demonstrate an understanding of the Consumer, their media consumption and shopping habits
    • Combine a range of reports and information to provide insights into consumer habits
    • An Outdoor Sports enthusiast with a passion for product
    • Establishes good relationships with (internal and external) partners and colleagues
    • Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances 
    • Keeps up to date with platforms, tools and market trends. Identifies business opportunities for the organisation. Thinks in terms of profit, loss and added value

Our Benefits:

    • Competitive salary, bonus + super 
    • Amer Sports ANZ are a certified Great Place to Work
    • Free product and generous allowances to get you kitted out for all your sporting adventures
    • Flexible working environment, including additional school holiday flexibility / support
    • When at Head office in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
    • Support in career development, wellbeing, and personal growth
    • Regular staff activity days, including camping, snow trips, fun runs and more
    • Company supported volunteering program.

Apply for this job

  • CRM & Loyalty Strategist

    4 weeks ago

    Moorabbin Airport, Australia Arc'teryx Full time

    About Arc'teryxArc'teryx is a leading outdoor apparel and equipment brand that values precision, quality, and innovation. We're committed to creating products that inspire adventure and push the boundaries of what's possible.We're seeking a skilled CRM & Loyalty Specialist to join our team in Australia and New Zealand. As a key member of our digital...

  • CRM & Loyalty Specialist

    3 weeks ago

    Moorabbin Airport, Australia BRAND DIRECT MARKETING Full time

    About Brand Direct MarketingLocated in the heart of the industry, Brand Direct Marketing is built on the principle of precise design and production.​The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.​ Timeless quality, intuitive design and simplicity result in unrivaled performance...

  • CRM & Loyalty Specialist

    2 months ago

    Moorabbin Airport, Australia Arc'teryx Full time

    About ARC’TERYX Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.​The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.​ Timeless quality, intuitive design and simplicity result in unrivaled...

  • CRM and Loyalty Program Manager

    2 months ago

    Moorabbin Airport, Australia BRAND DIRECT MARKETING Full time

    About Arc'teryxArc'teryx is a leading outdoor apparel and equipment brand that values precision, quality, and innovation. Our in-house manufacturing and design centers enable us to create timeless products that deliver unrivaled performance in extreme conditions.Job OpportunityWe are seeking a CRM and Loyalty Specialist to join our dynamic Digital team in...

  • CRM & Loyalty Manager

    3 months ago

    Moorabbin Airport, Australia Arc'teryx Full time

    **About ARC’TERYX** Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production. The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivaled...

  • Customer Retention Specialist

    4 weeks ago

    Moorabbin Airport, Australia BRAND DIRECT MARKETING Full time

    About the RoleWe are seeking a highly skilled Customer Retention Specialist to join our team at BRAND DIRECT MARKETING. As a key member of our direct marketing team, you will be responsible for building and executing a loyalty strategy that drives customer lifetime value and delivers exceptional shopping experiences.Key ResponsibilitiesDevelop and implement...

  • Customer Retention Strategist

    2 weeks ago

    Moorabbin Airport, Australia Arc'teryx Full time

    About ARC'TERYXLocated in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way.Timeless quality, intuitive design, and simplicity result in unrivaled performance...

  • Customer Retention Manager

    2 weeks ago

    Moorabbin Airport, Australia BRAND DIRECT MARKETING Full time

    About Brand Direct MarketingLocated in the heart of our region, Brand Direct Marketing is built on the principle of delivering exceptional customer experiences.We are a dynamic team of professionals passionate about creating engaging and meaningful interactions with our consumers. As we continue to expand our reach, we are excited to be recruiting for a...

  • Customer Retention Strategist

    3 weeks ago

    Moorabbin Airport, Australia BRAND DIRECT MARKETING Full time

    About BRAND DIRECT MARKETINGWe are seeking a highly skilled Customer Retention Strategist to join our team. As a key member of our direct marketing team, you will be responsible for building and executing a loyalty strategy that drives customer lifetime value and delivers exceptional shopping experiences.About the OpportunityDevelop and implement a...

  • Email Marketing Strategist

    1 month ago

    Moorabbin Airport, Australia Arc'teryx Full time

    Role OverviewWe are seeking an experienced Email Marketing Specialist to develop and execute email marketing strategies that engage and nurture our community, enhance brand loyalty, and drive customer lifetime value.Key ResponsibilitiesPlan, build, and execute email marketing campaigns aligned with brand objectives and sales goals.Create and manage the email...

  • Business Growth Specialist

    1 week ago

    Moorabbin, Australia Rheem Company Full time

    Rheem Sales OpportunityRheem, a leading global manufacturer and iconic Australian brand, is seeking an experienced Business Development Manager to join its Melbourne office covering the Eastern region.As a Business Development Manager, you will represent Rheem Australia Pty Ltd within the VIC hot water market and strategic assigned sectors. Your role will be...

  • Trade Specialist

    6 months ago

    Moorabbin, Australia ITW Full time

    **Together We Explore - Trade Specialist** It's not every day you find a place that gives you the opportunity to build a career as individual as you. At ITW, anything is possible. We're looking for self-starters - driven people who are curious about the world and always looking for ways to add value and make continuous improvements. Our success comes from...

  • Marketing / Ecommerce Specialist

    5 months ago

    Moorabbin, Australia White & Co Full time

    We currently have an exciting opportunity to join the White & Co’s Ecommerce team as their **Ecommerce Specialist**. Reporting into the **Ecommerce / Digital Marketing Manager**, you will beresponsible for the management and maintenance of our ecommerce website. **Key responsibilities include**: - Creating products, writing descriptions, size guides and...

  • Email Marketing Strategist

    1 month ago

    Moorabbin Airport, Australia APAC - COMMERCIAL Full time

    Role OverviewWe are seeking an experienced Email Marketing Specialist to join our APAC - COMMERCIAL team. As a key member of our marketing team, you will be responsible for developing and executing email marketing strategies to engage and nurture our customer base, enhance brand loyalty, and drive customer lifetime value through effective and optimized email...

  • Project Estimator

    4 weeks ago

    Moorabbin, Australia Rexel Australia Full time

    About the RoleWe are seeking an experienced Quotation Specialist to join our Project Estimating team at Rexel Australia. In this role, you will be responsible for providing accurate and timely project pricing on all project opportunities through a systematic and considered process.Key ResponsibilitiesEffectively read and evaluate customers' requests and...

  • Trade Specialist

    4 weeks ago

    Adelaide Airport, Australia Bunnings Full time

    About the RoleBunnings is seeking a highly motivated and customer-focused Trade Specialist to join our team. As a Trade Specialist, you will be responsible for providing exceptional customer service and building strong relationships with our trade customers.Key Responsibilities:Provide expert knowledge of trade products and services to customersManage...

  • Business Development Executive for Hot Water Market

    3 days ago

    Moorabbin, Australia Rheem Company Full time

    Company OverviewRheem is a leading global manufacturer and iconic Australian brand, committed to delivering technical product excellence and industry best practice standards.We are seeking an experienced Business Development Manager to join our Rheem Sales team based out of our Melbourne office covering the Eastern region.Salary PackageThe successful...

  • Project Estimator Specialist

    2 weeks ago

    Moorabbin, Australia Rexel Australia Full time

    We are seeking a skilled Project Estimator to join our team at Rexel Australia. In this role, you will be responsible for providing accurate and timely project pricing to our customers.Key ResponsibilitiesDevelop and maintain strong relationships with customers and suppliers to ensure successful project outcomes.Create competitive and timely project quotes...

  • Customer Service Specialist

    3 weeks ago

    Airport West, Australia Veritas Recruitment Full time

    About the RoleWe are seeking a skilled Customer Service Specialist to join our team at Veritas Recruitment. As a key member of our support team, you will provide exceptional technical support to our customers, ensuring their needs are met and their issues are resolved efficiently.Key ResponsibilitiesProvide phone and email support to customers, gathering...

  • Project Estimator

    3 weeks ago

    Moorabbin, Australia Rexel Australia Full time

    We are seeking an experienced Quotation Specialist to join our Project Estimating team at Rexel Australia.This role will be responsible for providing accurate, competitive and timely project pricing on all project opportunities through a systematic and considered process.Key Responsibilities:Effectively read and evaluate customers' requests and create quotes...