Sales and Service Consultant

3 weeks ago

West Perth, Australia IPA Personnel Services Full time

**We are seeking a highly motivated and talented Sales and Service Consultants to join our client on a permanent basis. This full-time position is ideal for Aboriginal and Torres Strait Islander applicants looking to start a career with one of Australia and New Zealand's largest insurance companies.**
- **Suitably experienced Indigenous Australians are strongly encouraged to apply.**_

As a **Sales and Service Consultant**, you will be responsible for delivering exceptional customer service and promoting our client's personal insurance products to our valued customers. You will also be responsible for assisting in the growth and retention of our client's core business.

**Key Responsibilities**:Respond to inbound customer telephone calls and on some occasions, initiate customer calls.
- Customer service
- Provide customers with correct information
- Take steps to retain customers
- Resolve customer inquiries quickly, efficiently and to a high standard
- Up-sell options by promoting benefits to the customer based on their needs
- Sell the benefits of products and try to make a sale during interaction with customer
- Cross sell insurance products
- Maintain policies and change details as needed
- Maintain accuracy of customer data
- Process payments from customers
- Handle customer concerns and objections
- Adhere to compliance guidelines when conducting business with customers
- Follow best practice procedures
- Participate in weekly and monthly coaching

**Technical Skills required**:

- Ability to work with multiple systems and pick up new tech quickly

**What we need from you**:

- Year 10 or equivalent
- Excellent customer service handling customers concerns/ objections
- Ability to work without direct supervision
- A proactive approach to work showing initiative and a positive attitude
- Communicate well at all levels, both internally and externally
- Team player, supporting and assisting colleagues whenever possible
- Demonstrate resilience in a forever changing and complex environment
- Excellent organisational and time management skills
- Passionate about your own learning and development

**Start date: 14th of July 2023**

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $57,250.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- West Perth, WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 14/07/2023

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