Medical Receptionist

Are you looking for the opportunity to step into a Leadership role?
Perhaps as Acting Clerical in Charge at our busy Tweed Heads practice at South Coast Radiology

ABOUT THE ROLE
South Coast Radiology is seeking an acting Clerical in Charge for our site at Tweed Heads to lead the Radiology Administration Team. This state-of-the-art comprehensive site offers all modalities including x-ray, Mammography, Ultrasound, BMD, CT & both Ultrasound and CT guided procedures.

As the Acting CIC, you will work closely with the Radiographer in Charge (RIC) to ensure that the reception team provides a superior service that delivers excellence in diagnostic imaging to our valued patients and referring doctors through training, support, and guidance of the reception team, as well as be responsible for the diary management, patient data entry and practice revenue cycle.

This is a Full-time Maternity Contract (6 months) position working 5 days per week 38hrs per week.

Reporting to the Southern Clerical Manager; Your role will include:
• Managing of the site Clerical Team as well as any Clerical Rovers
• Provide support and mentoring to the site reception teams.
• Provide continuous training and development to site reception teams
• Excellence in customer service delivery in order to exceed patient and referrer expectations.
• Effective communication and interpersonal skills to show patients care, compassion, and empathy
• Excellent attention to detail to ensure patient confidentiality
• Diary Management
• Ensure practice and clerical appearance standards are maintained
• Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
• Detailed analytical and problem-solving skills
• Strong attention to detail and focus on completing high quality work
• An ability to work autonomously as well as part of a collaborative team.
• Excellent time management and organisational skills with ability to meet targets
• A “can do” attitude that builds rapport with patients, staff, and professionals easily
• Be committed to your own professional development and embrace ongoing learning opportunities.
• Other duties as directed by the Administration Services Manager, Clerical Manager and RIC

FOR YOU
• A strong culture that fosters teamwork, community, and inclusivity.
• Work life balance – work and live on the beautiful Gold Coast
• State of the art training programme dedicated to preparing you with the necessary skills and knowledge to excel in your career
• Full Uniform provided
• Staff recognition programs and awards
• Fitness Passport with over 1000+ locations nationwide
• Employee benefits such as paid paternal leave, assistance programs, discounted healthcare for you and your immediate family.
• Fantastic development opportunity to further your career with SCR
• Share your years of knowledge and experience to help train, problem solve, and trouble shoot
• Increase your existing knowledge in Radiology Administration

ABOUT YOU
• Demonstrated Radiology administration experience essential
• Demonstrated Leadership experience desirable
• Leadership abilities to support the team and practices
• Experience using RIS platforms - ideally Karisma.
• Demonstrated knowledge and understanding of all radiology billing policies and procedures (including Medicare, DVA, Work Cover and Inpatient billing)
• Excellent interpersonal skills to assist in building partnerships and fostering collaborative relationships across the business.
• Detailed analytical and problem-solving skills
• Strong attention to detail and focus on completing high quality work
• An ability to work autonomously as well as part of a collaborative team.
• Excellent time management and organisational skills with ability to meet targets
• A “can do” attitude that builds rapport with patients, staff, and professionals easily
• Be committed to your own professional development and embrace ongoing learning opportunities.

ABOUT US
South Coast Radiology is the largest radiology group in the Gold Coast region, and one of the longest standing radiology providers in the Southeast Queensland region. At the heart of our mission is the delivery of high-quality excellence and innovation in the diagnostic medical imaging industry. With 16 convenient locations across the Tweed and Gold Coast regions including two hospital sites, we service patients from Pimpama all the way down to Tweed Heads. Additionally, we provide services at two regional locations in Toowoomba and Mackay.
South Coast Radiology is the leading brand within the Integral Diagnostics (IDX) Group, one of the leading providers of quality diagnostic imaging services across Australia and New Zealand. It has developed a strong reputation amongst radiology professionals for its highly skilled medical professionals and investment into industry leading medical imaging technology. Additionally, it offers employees the chance to work from anywhere in Australia or New Zealand and create a positive impact within the community.