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Product Support Services Representative, Broken Hill

2 months ago

Broken Hill, Australia Cavpower Cat Full time

The Employer

Cavpower Pty Ltd is the Caterpillardealer for South Australia and Western NSW. For 50 years, we havebeen providing equipment and product support services to mining,construction, industrial, marine, and local government customers.Our reputation for excellence and superior customer service hasenabled us to achieve continued sustained growth.

About the Role

We are seeking a dedicated andcustomer-focused Product Support Service Representative inBroken Hil l to join our team. As a Product Support ServiceRepresentative, you will play a crucial role in ensuring ourcustomers receive top-notch support for their equipment needs,including technical machine support.

Responsibilities:

Assist customers with their parts and service inquiries and orders. Provide technical assistance and guidance on parts selection, installation, and troubleshooting. Maintain accurate records of parts and service transactions. Collaborate with our service department to schedule and coordinate repairs and maintenance. Proactively identify and recommend additional products and services to meet customer needs. Build and maintain strong customer relationships through excellent communication. Address and resolve customer complaints and issues in a timely manner. Stay informed about the latest industry trends and product updates. Offer technical machine support to customers, guiding them through diagnostics and solutions. Support Account Managers in identifying and retaining customers, driving business growth, and securing projects.

About you

Qualified mechanic, preferably with CAT machinery experience. High mechanical aptitude and understanding of earthmoving equipment. Previous experience in product support, and service within the construction equipment industry is a plus. Excellent customer service and problem-solving skills. Effective communication and interpersonal abilities. Detail-oriented with good organizational skills. Ability to work independently and as part of a team.

What you will get in return

This is your chance to be a part ofan industry-leading Caterpillar dealership and be rewarded with anexciting career offering development opportunities andprogression.

We’re growing. Grow withus.

Apply now

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