Head of Agile Delivery Optimisation

2 weeks ago

Sydney, Australia Qantas Full time
  • Challenge yourself and transform Qantas Loyalty's operational agility as Head of Agile Delivery Optimisation
  • Transform Qantas Loyalty's strategic vision into tangible results as Head of Agile Delivery Optimisation
  • Permanent position based at our Head Office in Mascot

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.

As the Head of Agile Delivery Optimisation, you will be the driving force behind Qantas Loyalty's pursuit of continuous improvement and operational excellence. You'll act as the Agile Methodology subject matter expert, championing and scaling Agile practices across the entire Loyalty business. Your primary focus will be on optimising the intricate web of interconnected systems and processes within Qantas Loyalty. This role demands strategic thought leadership, creative problem-solving, and a proven track record of enterprise-level agile optimisation.

The role manages a team of 5 portfolio delivery managers and 20 delivery mangers who define project scopes and manage timelines effectively across the ecosystem. Risk management and team leadership skills are integral, with a focus on mentoring, guiding the team, and contributing to the broader Leadership team. As a strategic leader, the Head of Agile Delivery Optimisation plays a critical role in achieving Qantas Loyalty's customer, commercial and people targets.

What you’ll bring to the role:

  • 8 –10years of experience in optimising enterprise agility, working with multiple systems across multiple organisations
  • Strong commitment to business improvement and ability to drive change and make things happen
  • Experience in creating and optimising scalable, efficient delivery methodologies and frameworks.
  • Deep understanding of agile methodologies and experienced OKR and KPI practitioner.
  • Influencing skills to drive outcomes across a diverse set of decision makers
  • Strong customer focus with the ability to build constructive and effective working relationships with senior management.
  • Extensive project delivery experience to effectively lead a team of delivery managers
  • Highly self-motivated with a strong team spirit.
  • Ability to translate strategic objectives into comprehensive project delivery strategies
  • Ability to manage cross functional projects which involve diverse areas across Loyalty.
  • Ability to allocate resources to ensure the optimisation of resources and Risk management
  • Strategic vision to translate organisational goals into a delivery strategy, aligning project initiatives with business objectives.
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to quickly understand and apply new concepts.
  • Organisational skills and ability to prioritise conflicting tasks

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on Wednesday, 26th of June.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

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