Injury Management Advisor

2 weeks ago

Newcastle, Australia Suncorp Group Full time
  • Permanent opportunity
  • Provide side by side technical coaching and mentoring to team members in injury management and strategy
  • Newcastle CBD location

The NSW CTP Injury management team provides technical support to our Claims Advisors to advocate for optimal recovery for people injured in motor vehicle accidents.

This role offers the opportunity for an allied health professional to use their existing clinical skills and knowledge, applied to a compensable injury recovery setting.  The role requires critical analysis of clinical information to advocate for best practice treatment and timely recovery to allow the injured person to move forward with their life as soon as possible.  

Working within a passionate team of allied health professionals, you will be provided with support to learn and thrive in this exciting but demanding role.

What you’ll do (not limited to):

  • Work alongside the claims team leader and technical advisor to create a high performing team delivering positive outcomes to injured people and driving shareholder value
  • Review claim files and provide subject matter expertise to claims advisors – including interpreting medical reports, providing injury management advice and determining rehabilitation and treatment requirements
  • Prepare professional written and verbal advice to claims advisors on reasonable and appropriate treatment and rehabilitation services, and recommendations for future rehabilitation management
  • Provide consistent injury management expertise to ensure ongoing quality decisions and provide input into claims strategy
  • Share knowledge, coach and mentor claims advisors to develop independent injury management capabilities
  • Build external relationships with best in class treatment and service providers to assist injured people meet their recovery goals
  • Support the injury management team leader to identify development opportunities and trends to improve individual and team performance and claim outcomes.

What you will bring:

  • Degree in Allied Health related discipline is mandatory
  • Minimum 2 years clinical experience and/or occupational rehabilitation experience is desirable
  • Ability to independently prioritise your work
  • Ability to use technology platforms to manage caseload effectively
  • Excellent written and verbal communication
  • Ability to make effective decisions in a timely manner and in line with delegated authority
  • Willingness to develop skills to manage difficult conversations with injured people, external health professionals and legal professionals

What's in it for you:

  • Competitive salary package
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).

What you will love about working with us:

Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted names in insurance to deliver just that – and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Chase the sun, apply online today. For further information contact Annette_frasca@suncorp.com.au

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