Scheduling & Administration Officer

4 weeks ago

Woollahra, Australia JewishCare Full time

Due to annual leave we are seeking an expressions of interest for a full time, two month Scheduling & Administration Officer to assist with the rostering of our Home Care Support Workers. In this role you will provide exceptional customer service to our internal and external clients. This is a fast-paced role which requires a high level of organisation, problem-solving and multitasking skills often within short periods of time.

This is a critical and very important position within our organisation as you will be responsible for deploying our employees to services with our clients and ensuring the most appropriate worker is matched.

Your main responsibilities will include:

  • Ensuring rostered shifts meet identified client needs
  • Updating and adjusting rosters on a daily basis
  • Adapting rosters in response to client and service changes
  • Ensuring rosters are developed in a cost effective and timely manner
  • Ensuring that staff rosters comply with relevant awards and industrial requirements
  • Working with approved brokered agencies to fill roster vacancies and meet client needs in consultation with Managers
  • Providing administration support to the team when required

You will be managing a high volume of phone calls and emails and will be responding to multiple priorities at any one time. In order to be successful, you will need to be a motivated self-starter with strong negotiation skills and the ability to influence all relevant stakeholders and be able to handle pressure whilst also possessing a sense of humour amidst stressful situations. You will also be a team player and understand the importance of teamwork in order to get the job done.

We are looking for an exceptional person who has:

  • Experience in rostering and scheduling, preferred.
  • Some knowledge and understanding of the aged care industry.
  • Experience using a client management system or the ability to learn systems and processes quickly.
  • Strong communications skills with the ability to work quickly and efficiently.
  • Strong problem-solving skills with the ability to respond quickly to changes and re-rostering.
  • Excellent negotiation skills and the ability to find alternative options and solutions.
  • Exceptional organisational skills and adaptability with a commitment to “getting things done”.
  • Ability to work under pressure.

If you or anyone you know is interested in this short term assignment please apply online. Suitable applicants will be interviewed as they apply and an appointment will be made as soon as possible.

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