Digital Strategy Consultant

3 weeks ago

Melbourne, Australia Squiz Full time

We are currently looking to add a Digital Strategy Consultant (mid level) to our Customer Consultancy team, to help customers achieve their business and digital objectives by leveraging modern software capabilities and digital best practices. This role requires a combination of creative, strategic and analytical skills to facilitate stakeholder engagement workshops and define web solutions, recommendations and roadmaps for customers who are typically heads of digital, IT or web managers within large organisations. 

The ideal candidate will have prior digital strategy, web agency or consulting experience in a similar role. You will have exceptional communication, relationship management and commercial skillsets with a focus on achieving the best outcomes for Squiz and our customers. 

This role can be located in any of our East Coast Australia locations - Sydney, Brisbane, Melbourne

About the role: 

As a Digital Strategy Consultant you will be responsible for:

Understanding and prioritising customer needs and pain points in relation to digital experience design, delivery and management Designing, planning and facilitating stakeholder engagement and discovery workshops Transforming big ambitions into clearly articulated and actionable roadmaps and presentations Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities (e.g AB testing, personalisation, portals, forms and data capture) and other tools within the customer’s wider ecosystem to improve their digital experiences  Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution  Identifying the resources, activities and technologies required to implement solutions (or proactively engaging with stakeholders to define this)

For this role, we ask that you have the following experience and traits:

Previous consulting or digital advisory-related experience: consulting, design or digital agency Workshop design and facilitation from senior to operational stakeholders  Demonstrate critical and strategic thinking capabilities  Excellent written, verbal and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations)  Presence and professional presentation for customers Strong organizational skills and attention to detail Experience conducting research, surveys, or interviews, and gleaning insights from data Ability to steer cross-functional teams to achieve shared outcomes  Able to work to deadlines and deliver high-quality work in a timely manner. Client management experience  Pragmatism over purity Intellectual curiosity and solution-orientated approach Is passionate about digital solutions Commercial acumen

Nice to have

Experience working within or with government, higher education, telcos, financial services and utilities industries.  Quantitative research and analysis experience. Familiarity using Customer Relationship Management (CRM) tools  Experience preparing proposals, pitches and high-level quotes and estimates

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