Team Leader

About Us

• Suitable for a person who is able to travel between Wyong and Crows Nest
• Opportunity to make a difference in a purpose-led organisation
• Not-for-profit salary packaging tax free benefits

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The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.  

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

As the Team Leader - Metro, The Team Leader, Metro, will provide operational support and guidance to the Vinnies Support Coordinators under the supervision of the Regional Director. The team leader will work to improve the quality and consistency of the services provided by the VSC’s to people seeking assistance

The role is required to:

• Provide effective support to staff and volunteers across the region to enable them to continue to fulfil the Society’s mission to provide care and support to those who are in need.
• Build strong partnerships within Vinnies and external to Vinnies for referral of specialist services for the people we serve.

Your Responsibility

• Support the Regional director to ensure the successful implementation of the Society’s Strategic Plan within the VSC team.
• Provide supervision, and guidance to VSC Coordinators across the Metro region within MVRO
• Foster a service culture characterised by partnership and collaboration both within the team and across the Service and other stakeholders and clients.
• Be involved in continuous quality improvement activities e.g., accreditation, review of policies and procedures.
• Understand budget parameters and where able, present possible strategies for improvement.
• Provide written reports and statistics on activities as requested by the Regional Director, Vinnies Support Centres, Metro
• Maintain and update information on client databases, supporting CAMS
• Provide case management supports that are client focused, socially inclusive, non-judgemental and empowering - underpinned by best practice principles.
• Document all VSC Coordinator /client interactions.
• Support staff, members and volunteers use information gained during assessments and other relevant material to assist ongoing support of client needs. 
• Check the work of VSC Coordinators in CAMS to ensure that staff are making the best use of Society resources and assisting the people who are most in need.
• Support and assist clients in a way that promotes independence, empowerment and sustainable outcomes.

You Will Need

• Cert 4 certificate and a minimum 5 years’ experience in a staff supervisory role.
• Demonstrated experience in management positions in a human services environment, particularly with the development and delivery of outcome focused services.
• Sound knowledge of the specific service industry requirements to support clients experiencing disadvantage.
• Well-developed interpersonal and relationship management skills, with a proven ability to collaborate effectively with internal and external stakeholders.
• Ability to travel regularly across the Sydney Metro, visiting and supporting worksites
• NSW driver license.

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.