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National Credit Manager

4 months ago

Sydney, Australia Finance Group Services Full time

This is an amazing opportunity for a Credit Manager to join Domain’s finance team & refresh our day to day credit management process. This role is responsible for the end-to-end accounts receivable operations and customer billing across the group. These processes should be completed in a manner which is efficient, scalable and supports business growth. You will ensure customer experience is at its best, unallocated receipts are minimal and bad debt exposure is minimised while driving the Domain culture and operational excellence.

This position works closely with Commercial and Sales Operations teams to manage and implement initiatives that centre around process improvement and implement initiatives that focus on superior customer experience. This is a hybrid role, based out of either Sydney or Melbourne. 

Who are you?

The ideal candidate will…

  • Be the expert in accounts receivable (AR) processes and understand all collection and billing function requirements nationally

  • Lead, guide and mentor all direct & indirect reports in delivering their core responsibilities, to ensure operational efficiency and the delivery of strong customer solutions and service

  • Direct and supervise the activities of the outsourced offshore collections team and manage the O2C relationship

  • Manage day-to-day AR activities of the team including billing, collections, receipting, reconciliations, credit applications and customer 

  • Optimise and manage the AR outsourced relationship including recruitment, training, SLA performance management, process documentation and change processes

  • Foster a culture of leadership, customer service, continuous improvement, simplification and cost reduction

  • Be responsible for Bank File Maintenance and Reconciliation 

  • Identify and implement key metrics to effectively measure and manage the collections process and implement process improvements 

  • Produce monthly financial reporting highlighting success and challenges, aged debt, DSO, cash allocations, customer spend and other ad hoc reporting

  • Be able to work with multiple billing systems (MS D365, Zuora and Xero)

  • Have relevant experience being part of a medium sized company similar to Domain in a management capacity

  • Hold relevant tertiary finance/business qualifications as well as Process improvement/Project Management qualifications (Six Sigma, Agile, Lean)

Why join us? 

Working on a hybrid basis, this is a role that will keep you on your toes. We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

  • Flexibility tailored to you 

  • Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

  • Continuous opportunities to leap, learn and grow.

We don’t just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That’s why we want you.

Who are we?

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers. 

What’s next?

One of our talent partners will give your application a good look and give you a call if it’s a good match, so apply now

Don’t meet every single requirement? We’re committed to building an inclusive, diverse and supportive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within the Domain Group.