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Clinical Applications Support
4 days ago
At Integral Diagnostics we believe in building a healthier world, one patient at a time.
• ASX top 300 listed company
• Leading healthcare provider
• Flexible working environment
Integral Diagnostics (IDX Group) is a leading provider of quality diagnostic imaging services, focussed on delivering the best health outcomes for our patients. We have established a strong reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams. IDX is listed on the Australian Securities Exchange (ASX) and is a recent addition to the ASX 300 Index. We proudly now have a team of more than 1900 radiologists, imaging and support staff across 89 sites in Australia and New Zealand.
Due to our continued growth in the radiology industry, IDX is currently seeking a Clinical Applications Support team member to provide application support and training to Radiology staff within IDX.
Responsibilities include:
• Ensure integrity and reliability of the RIS, PACS & VR clinical applications on a day-to-day basis.
• Manage escalated tickets from the Group Applications Support team that require advanced troubleshooting/assistance or further training and liaise with vendors to resolve issues.
• Maintain the integrity of the imaging application team by logging all service requests and incidents in the ticket system, including any on-site requests, to ensure all support items are captured.
• Co-Ordinate and provide onsite and remote application training for Radiology staff including Radiologists.
• Assist with the implementation of all IDX Clinical Applications, including planning, requirements gathering, workflow analysis, demonstrations, training, and implementation activities.
• Assist with the creation and continuous evolution of standardised training materials, delivery methods and producing best practice learning material (user guides, videos etc).
• Contribute to a positive and enthusiastic workplace environment, enjoy, and celebrate achievements.
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