Service Desk Administrator
2 weeks ago
- Ongoing professional development
- Supportive and professional work culture
About Our Client
Located in Melbourne CBD our client is a leading Australian legal chamber, known as an employer of choice in the Professional Services space. Due to growth within the team, they are looking for a friendly and confident individual who can provide effective administrative support to their team.
Job Description
Day to day
- Update the system with customer and client information.
- Answer inbound calls and make outbound calls as required.
- Update the system with customer and client information.
- Answer inbound calls and make outbound calls as required.
- Book appointments and follow up with confirmation.
- Diary and email management
- Manage and update all office documentation.
- Respond to queries from staff, including transferring calls and providing messages to the appropriate staff member.
- Assist management with administration duties and tasks as required.
- Prepare documents for internal and external use.
- All further administrative duties including creation/collation of documents, filling, scanning and other ad-hoc duties.
Skills and Experience
- Computer literate at intermediate-advanced level including (MS office suite & internet).
- Excellent telephone manner, communication skills and customer service.
- Experience within an administration support role.
- Discretion in relation to confidential information.
- Proactive, flexible approach to completion of work
- The ability to provide effective and appropriate information to a variety of people.
- Excellent written and communication skills.
- Strong organisational and administrative skills, including an ability to prioritise workloads, meet deadlines and manage a varied workload, in a busy professional environment.
- Demonstrated ability to take initiative in problem solving and in exercising judgement.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stake holders. The working environment a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer
What's in it for you:
The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a go getter who values the impact and importance of the secretarial function.
As well as a competitive salary, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.
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