Front Office All-Rounder

6 days ago


Sydney, Australia SWISSOTEL Full time
Job Description

Swissôtel Sydney is looking to welcome a Front Office All-Rounder to join our growing Front Office team. As a Front Office All-Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, responsive and luxury service. 

The role:

  • Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
  • Assisting guests with requests and creating memorable experiences
  • Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
  • Attends to all guest calls in a polite and confident manner
  • Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities
  • Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner 

Qualifications

What we are looking for:

  • A natural ability to authentically connect with people
  • Excellent time management skills
  • Previous Front Office or Telephonist experience within a luxury environment is desirable 
  • Previous experience with Opera is favourable
  • Exceptional communication skills
  • Flexibility to work various shifts including week-ends, evenings, public holidays and overnight (when necessary)
  • A passion for hospitality and enthusiasm for people
  • Candidates to have valid work rights for Australia


Additional Information

With over 400 Accor hotels in Australia and 4,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.

If this sounds like the role for you, apply today We’d love to hear from you.



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