Front Office All Rounder

2 weeks ago

Sydney, New South Wales, Australia AccorHotel Full time

Company Description

Pullman Quay Grand Sydney Harbour is perfectly located in Circular Quay, a stone's throw away from the iconic Sydney Opera House with breathtaking views of the Sydney Harbour Bridge.

This unique property features a combination of hotel rooms and strata apartments. This setup provides a blend of short-term accommodation for travelers and long-term residential options. The hotel is also home to our restaurant, Q Dining, and the stylish Hyde Hacienda Bar and Lounge.

The Front Office All Rounder's are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience.

While the role includes check-ins, check-outs and valet parking, the real excitement comes from creating friendships with guests and creating memorable moments.


Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly.

In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types.

You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates.

You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.


Qualifications

  • You will pride yourself on your excellent verbal and written communication skills.
  • You will ideally have knowledge of OPERA, or other PMS systems.
  • Hold an unrestricted full Australian driver's licence and be able to drive both automatic and manual cars.

Additional Information What's in it for you?**- Discounted carparking, free barista coffee, free dry cleaning & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.

  • Accor's industryleading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs.
  • Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Our commitment to Inclusion and Diversity
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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