Customer Service Representative
2 months ago
Great customer service opportunity to work with one of our clients in Brisbane If you are an energetic person with great communication skills and someone who is reliable - this role might be perfect for you. Successful candiates will have previous outbound calls experience.
About the role:
Role: Customer Service Representative
Anticipated Duration: 5 to 6 weeks
Start Date: 8th October
Location: Northbridge (very close to Southbank)
Hours: Monday to Friday (8:30 am to 5 pm); the anticipated hours are 40 hours per week for this contract.
Salary: $32 - $35 p/h (depending on experience)
Benefits: Potential to go permanent, incentives for performance over the duration
Role Responsibilities:
- Conduct outbound calls using a provided script to gather key information to update the database
- Engage with clients for approximately 2.5 minutes per call, asking eight straightforward questions, including:
- Confirming name, job title, and email address
- Inquiring about fleet size and vehicle types
- Meet performance targets by making 100 to 130 calls per day.
- Accurately enter data directly into HubSpot.
About you:
We are looking for someone energetic that likes to get things done We are looking for reliable candidates that will stay for the whole duration of the assignment.
Successful candidates will have:
- Prior experience in outbound calling
- Exceptional interpersonal skills and a strong commitment to customer service.
- Excellent communication abilities
- Ability to work towards KPIs
- Good attention to detail as you will be updating Hubspot database
- Demonstrate enthusiasm and passion for client interactions.
- Adaptable and flexible, able to thrive in a dynamic environment
Sounds like you? Make sure to apply now
This pay rate is inclusive of mandatory 25% casual loading
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