Customer Service Representative

4 weeks ago


Mudgeeraba, Queensland, Australia Hudson Australia Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a fantastic opportunity to work with a reputable client in Brisbane, providing exceptional customer service and support.

About the Role:

This is a temporary contract with a duration of 5 to 6 weeks, commencing on the 8th of October. The role involves conducting outbound calls to clients, gathering key information to update the database, and engaging with clients for approximately 2.5 minutes per call. You will be required to meet performance targets by making 100 to 130 calls per day and accurately enter data into HubSpot.

Key Responsibilities:

  • Conduct outbound calls using a provided script to gather key information
  • Engage with clients for approximately 2.5 minutes per call, asking eight straightforward questions
  • Meet performance targets by making 100 to 130 calls per day
  • Accurately enter data directly into HubSpot

About You:

We are looking for someone who is energetic, reliable, and has excellent communication skills. You will have prior experience in outbound calling and be able to work towards KPIs. You should also have good attention to detail and be able to adapt to a dynamic environment.

What We Offer:

This role offers a competitive hourly rate of $32 - $35 per hour, inclusive of a 25% casual loading. You will also have the opportunity to go permanent and receive incentives for performance over the duration.



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