Technical Support Technician

4 weeks ago

Blacktown, Australia Temperzone Australia Full time

Company Description

Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, and technology for quality delivery.

Job Description

Assist in the daily operations of the Technical Support Departments. 

  • General & Technical support of all products Temperzone sells into the Australian market.
  • Support Service Agents with spare parts selection assistance and technical service and commissioning support via phone, fax or email.
  • Liaise with service agents, contractors, and consumers.
  • Maintain wrap-up codes and ID customers for potential training.
  • Support Manager with technical and epidemic failure information and parts recovery.
  • Provide support to the classification and reuse of returned goods.
  • Provide service agent evaluation.
  • Assist in start-up and commissioning reports (internal/external)
  • Assist factories in fault finding and technical investigation.
  • Assist the warranty teams with parts or technical inquiries.
  • Assist with and Conduct Training on Temperzone Products internally and externally when required.
  • Provide product technical training seminars in conjunction with the set schedules.
  • Demonstrate operation, and commissioning to installation/service contractors as required.

Qualifications

  • Minimum 5 years’ experience in the air conditioning industry
  • Have demonstrable HVAC service, diagnostic and commissioning experience
  • High level of knowledge in systems controls and mechanics
  • A high competency in the technicalities of air conditioning system design
  • Solid understanding and experience in system controls.
  • Customer Service Focus

Additional Information

If you are a team player with great work ethic that shows drive and initiative along with attention to detail, you will be rewarded with excellent working conditions, a supportive management team, ongoing training, development, and exciting career growth opportunities. We offer a highly competitive remuneration package.

At Temperzone we believe that our people are our strength so it’s important to us to have the right people in the right roles to move us into the future. Temperzone is an equal opportunity employer wishing to increase our philosophy of the customer experience. Work in an environment that values diversity, flexibility and where everyone belongs.

The successful candidate will be required to undergo a pre-employment medical and complete a national police check. Please note that only people with the right work in Australia need apply for this position.

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