Branch Manager

3 months ago

Chadstone, Australia HCF Australia Full time

About the Role

The Branch Manager is responsible for developing, coaching, motivating and inspiring your team in providing amazing customer service, product knowledge and cross selling skills. In this role you will bring your human touch and deliver on our purpose.

Through your day you will manage the business development of the Branch with a focus on internal sales, personal development and maximizing customer opportunities. You will be involved with supporting and serving your local community and customers whilst also working collaboratively with internal business channels.

This is a full-time position is based in our Chadstone Kiosk . The successful candidate will be required to do a rotating Saturday roster.

Responsibilities

Drive performance and exceed sales results within the team Ensure all staff are given regular and appropriate feedback on their performance (one on ones, coaching sessions) Manage activity to achieve business performance targets including revenue growth, customer service scores and referral targets Engage in strategic business development through local and state-based marketing and acquisition drives

About you

Proven people leadership/management experience, ideally gained in a retail or contact centre environment An extensive background in sales, business development, local area marketing Strong business acumen Private Health Insurance experience desired, but not essential

Culture & Benefits

Purpose-Driven Passion - We are united by a common purpose – to make healthcare affordable, understandable, high quality and member-centric.

Wellness and Work-Life Balance – We’ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

50% subsidy on HCF Hospital and/or Extras Cover. 18 Weeks of Parental Leave for all new parents Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.

Collaboration and Inclusivity – We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

Continuous Learning and Growth - We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

Next Steps

If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

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