Inside Sales Account Manager

1 month ago

Sydney, Australia Avnet Full time

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.


Job Summary:


Principal Responsibilities:

  • Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment, lead generation, and sales methodology.
  • Directs secured sales opportunities to the proper stakeholder(s), if required.
  • Initiates sales inquiries directly to prospective and/or existing customers to promote product offerings, services and capabilities.
  • Promptly, directs, and accurately responds to prospective or existing customer information requests.
  • Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
  • Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
  • Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, quotes, technical, marketing and suppliers.
  • Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
  • Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
  • Other duties as assigned.


Job Level Specifications:

  • Solid understanding of business, financials, products/services, the market, and the needs of assigned accounts. Understands emerging market trends and interdependencies impacting customers; leverages understanding to expand relationships with own customers. May be recognized as an expert in one area.
  • Complexity is high (territory/account, products/services, sales or account management process). Requires developed sales expertise across a defined portfolio of products./services/accounts; applies expertise in a complex sales environment.
  • Works independently to pursue or manage accounts/opportunities of various scales. Acts as a resource for colleagues with less experience; may serve as mentor to help develop colleagues' and customers' understanding. Has autonomy to set and negotiate product/service terms; plans own territory or account approach.
  • Collaborates with team and leadership. Has direct contact with clients and decision makers; participates in team sales for major accounts.
  • Works within broad guidelines and policies to develop business with new and existing customers


Work Experience:

  • Minimum experience required is typically 3+ years in direct sales, with a proven record of achieving sales targets.


Education and Certification(s):

  • Bachelors degree or equivalent experience from which comparable knowledge and job skills can be obtained.


Distinguishing Characteristics:

  • Self-motivated, ambitious, strategic thinker, high-paced, resilient

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

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