System Technician Level 1 – Junior IT Help Desk

4 weeks ago

Sydney, Australia Talent Focus Full time

As a Junior professional, you will play a crucial role in supporting regional and global IT infrastructure, with a focus on system setup, cable connections, and providing general technical support. A successful candidate would have solid understanding of IT systems, troubleshooting skills, and a commitment to delivering top-notch service to end-users for a global health and lifestyle brand. 

Key Responsibilities:

  1. IT Regional and Global Help Desk Support:
    • Respond to end-user inquiries and provide first-level technical support through various communication channels, including phone, email, and remote assistance.
    • Diagnose and resolve hardware, software, and system-related issues in a timely manner.
  2. System Setup and Configuration:
    • Assist in the setup, configuration, and maintenance of regional and global IT systems to ensure optimal performance.
    • Collaborate with team members to deploy and update system components.
  3. Cable Connections:
    • Manage and troubleshoot cable connections for network infrastructure, ensuring reliability and security.
    • Coordinate with network administrators to address connectivity issues and maintain a robust network environment.
  4. General Tech Support:
    • Provide hands-on and remote support for the installation, configuration, and maintenance of hardware and software components.
    • Assist end-users with technical issues and inquiries, delivering effective solutions and guidance.
  5. Documentation:
    • Maintain detailed and accurate records of support activities, including system configurations, cable connections, and troubleshooting steps.
    • Contribute to the development and enhancement of knowledge base articles for common technical issues.
  6. Customer Service:
    • Deliver excellent customer service by ensuring clear and concise communication with end-users.
    • Educate users on best practices and self-help resources to empower them to resolve common issues independently.
  7. Collaboration:
    • Collaborate with IT team members and cross-functional teams to escalate and resolve complex technical issues.
    • Participate in team meetings, training sessions, and knowledge-sharing activities to stay updated on the latest technologies and support methodologies.

Qualifications:

  • Minimum of 2 years of experience in a similar IT support role.
  • Relevant Information Technology qualification. 
  • Solid understanding of system setup, configuration, and troubleshooting.
  • Hands-on general desk set-up. 
  • Proficient in cable connections and network configurations.
  • Familiarity with common operating systems, including Windows and MacOS.
  • Available for after hours support escalate tickets and general trouble shooting. 
  • Excellent customer service and communication skills.
  • Basic knowledge of ITIL processes and best practices.

If you are a proactive individual with a passion for technology and a dedication to providing exceptional support, we encourage you to apply for this exciting opportunity to grow your career as a Junior System Technician

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