Field Support Technician

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
 
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. 

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself. 

Job Purpose

Are you a skilled Electrician / Electronics / Comms Tech/ Avionics /Auto Electrician with a Passion for Technology looking for a new and exciting opportunity in the mining industry?

We are seeking a highly motivated and energetic Electrician who can Service and Support our current Customers in the Hunter Valley region, providing on-the-job technical assistance including Installation, fault finding and repairs of all Dispatch, Argus, Provision, Pegasys, Minecare and Digital Terrain Monitoring (DTM) systems.

This position is a residential position, working full-time, Monday to Friday, based in Rutherford, NSW. 

What we are looking for:

To succeed in this role, you will:

Ability to analyse, troubleshoot and resolve issues as they arise. Ability to work autonomously and at times on remote mine sites. Have strong client relationship building skills. Be willing to travel on a regular basis, throughout Australasia as required. Work as part of a team fostering a positive “can do” culture with a willingness to assist other orginisational departments.

Travel Requirements

Be willing to travel in NSW on a regular basis and throughout Australasia as required.

Job Duties and Responsibilities

Delivering timely, safe, effective and efficient resolution of field-based support issues assigned by the Field Services Supervisor or Regional Support group.  Assisting the project management team in the installation and commissioning of products as required.  Assisting with upgrading and improvements of products as they occur.  Identifying and engaging in root cause analysis activities to reduce the likelihood and consequences of common product issues.  Performing timely calibrations as required and maintain records of these activities.  Maintaining the appropriate tools an inventory to complete repair and replacement activities.  Assist with product user training.  Collaborates and communicates across business units within Modular to achieve goals and objectives.  Complies with corporate Field and Deployment processes. Effective, efficient and accurate use of business systems including but not limited to SharePoint, Corporate Traveller, expense reporting, Zendesk support portal and Harvest. Maintain compliance to all legislative, Modular and customer site policies, rules, and requirements. 

Required Skills

Trade Qualification as an Electrical Fitter / Electrical Mechanic / Auto Electrician or relevant industry experience  Proven Experience in Maintaining Electrical / Technical Systems Strong Diagnostic skills and the ability to trouble shoot issues efficiently. Commitment to safety protocols and regulations Effective communication skills and the ability to work collaboratively in a team environment. Flexibility to work on different mine sites and different Projects. High level of attention to detail and a strong work ethic Accurate Part and stock level management Collaborate with all levels of support for any Support issues. Accurately record work performed in our Zendesk Ticketing system. Adhere to safety protocols and contribute to a culture of safety excellence. Actively participate in training and skill development programs.

Desired Skills

Previous relevant experience installing equipment in heavy machinery.

Why Work With Us

We Live by Our ‘SLQDC’ Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost. Insurance Cover: Death and Income Protection Insurances provided during your employment. Yearly Bonus: Potential for all employees to receive a yearly bonus.  Uniforms: PPE uniforms and safety equipment provided. Tool of Trade: Fully maintained trade vehicle on offer, laptop, mobile phone. Safety: A strong safety-first culture – with a commitment to 100% safe behaviours.  Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities).  Work life balance: Monday to Friday and 9 day fortnight options.  Study: Educational Reimbursements for study applicable to your role or future progression within the company.  Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply.  We Care: Our peoples’ health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family. 

Closing Date:

Applications close: Wednesday, 22 May 2024

Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.

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