Retail Assistants

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company’s milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.

In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

About Us
At OPSM, we are a leading eyecare and eyewear retailer in Australia and New Zealand with more than 80 years of history. We are an integral business within the Luxottica Group, the global leader in eyewear headquartered in Milan, Italy. Our aim, is to raise the standard of eye health and eyecare, using our world-class technology.

Our portfolio includes proprietary brands such as Ray-Ban and Oakley, as well as licensed luxury brands such as Giorgio Armani, Burberry, CHANEL, Dolce & Gabbana, Prada, Ralph Lauren, Tiffany & Co., Valentino and Versace.

Your Opportunity
The role of the Optometrist Store Manager is to drive the performance of the store, taking responsibility for the day-to-day business including all aspects of eyecare within the store. The focus of this role is to lead a motivated and passionate team of experienced optical professionals (Optometrists and Retail teams) with leadership, support, knowledge and tools to ensure the highest standard of clinical eye examination, diagnosis, treatment and solutions, and deliver world-class customer service. As an Optometrist in our stores you will get to work with world class technology including Retinal Camera, Visual Field Analyser, Non-contact tonometer, Corneal Topographer, Optos UWDRS and OCT. You will also understand the lives behind the eyes and identify how OPSM can help maximise a customer’s lifestyle enjoyment factor with appropriate eyecare, while providing the highest level of tailored customer service.

Your Responsibilities

• Perform eye examinations for a broad range and scope of customers by taking on different types of appointments e.g. kids, contact lenses, therapeutics etc.
• Confidently recommend lens solutions based on customer lifestyles
• Clearly explain lens technology, communicating the features and benefits of lens products to customers including coatings and extras
• Coach and mentor Graduate Optometrists in the usage and recommendation of technology to customers
• Maximise Eyecare revenue, including but not limited to technology, Optometry labour efficiencies and appropriate Medicare billing
• Results oriented, executing clearly defined individual store business plans focusing on growing profitability and monitoring local competitor activity.
• Sets challenging goals and enjoys leading teams toward stretch targets.
• Actively supports and grows the business through local store marketing initiatives. Identifies actions to drive customer traffic & appointment growth
• Working closely with Operations to ensure Customer & Business Success through execution of Eyecare & Eyewear strategies and plans.
• Establish clear and specific performance goals and priorities. Give regular and timely feedback, help individuals track progress toward agreed goals. Identify talent and potential and create individual development plans supporting career development and talent pipelining.
• Demonstrate ability to address team concerns, hold difficult conversations when needed, and resolve conflict appropriately.
• Ensure our optometrists and team members understand and adhere to best practice processes, quality standards, clinical excellence methods and procedures.
• Be the Role Model and Advocate in clinical, technical or functional proficiency in technology, product knowledge, solutions and services.

Culture & Benefits
We are the leader in eyewear and eyecare around the world and are proud of our iconic brands, premium products and services. We are made up of a diverse and talented team who are excellence focused and passionate about providing exceptional customer service

By joining us, you will enjoy the following benefits:
 

• Diverse career progression opportunities to grow, develop and specialise in areas of interest
• Access to Luxottica's Institute of Professional Development including fellowship programs and post-graduate scholarships
• An in-depth graduate pathway program supported by a local mentor and team
• Local and global volunteering opportunities through our charity partner, OneSight
• A yearly product allowance and product discounts to treat yourself, family and friends 
   

Next Steps
To be considered for this opportunity, please click apply and send your cover letter and resume today

Essilor Luxottica has announced it will be requiring Australian and New Zealand team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions).
 

As an inclusive, team-first company, our people are at the core of everything we do. 

We are a highly diverse group of over 80,000 individuals in 150 countries, we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms. 

A unique brand portfolio that includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples and prestigious licensed brands such as Giorgio Armani, Burberry, Bulgari, Chanel, Valentino and Versace is among Luxottica's core strengths.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. 

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.