Technical Support Engineer

4 weeks ago

Brisbane, Australia Red Hat, Inc. Full time

About the job

The Red Hat Enhanced Support team is looking for Technical Support Engineer to join us.

In this role, you will be critical to the success of Red Hat cloud technologies by serving as a technical support for our solutions with SAP software running in public clouds. You will regularly collaborate with engineers and customer success colleagues from Red Hat, SAP, and our partners. You’ll help to support and create solutions that allow enterprise IT customers to more easily install SAP on the Red Hat Linux Platform (RHEL). Work location is flexible. Red Hat has global offices and well-qualified home-based engineers will be considered.

What you will do

• Work with Red Hat partners and cloud providers to create joint solutions based on Red Hat Enterprise Linux (RHEL) and Red Hat OpenShift Container Platform

• Test joint solutions with our partners and cloud providers preparing drafts for documentation

• Provide technical support to Red Hat enterprise customers customers by responding to incoming calls, chat, and web-based inquiries

• Partner closely with colleagues from Red Hat Sales to assist their understanding of the company's joint offerings with cloud providers

• Regularly communicate and collaborate with Red Hat engineers who are onsite at SAP in Germany

• Contribute internally to the Red Hat knowledge management system, share best practices with team members, and commit to internal projects and initiatives

• Troubleshoot and solve complex technical issues and drive issue escalation with Red Hat, cloud providers, partners, and customer teams

What you will bring

• 3+ years of experience with Linux operating system installation, configuration, upgrade, and maintenance and a good understanding of Linux command line tools

• Practical experience with cloud providers like Amazon Web Services, Microsoft Azure, Google, and Alibaba

• Experience installing SAP products, including SAP HANA, SAP NetWeaver, S/4HANA, etc.

• Software development background, including experience writing patches and with scripting languages like Bash, Perl, or Python

• Troubleshooting and debugging skills; passion for problem-solving and investigation

• Ability to work with minimal supervision with a globally-distributed team of engineers

#LI-EG1 

About Red Hat

is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.


Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.


Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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