Assistant Manager

6 months ago


Brisbane, Australia Grupo Mantra Full time

Perfectly positioned on the waterfront and within Darwins CBD, Mantra Pandanas commands a beautiful and unique location in Australias Top End. Featuring spacious rooms with harbour views, a stylish restaurant & bar and a resort pool, this award-winning hotel continues to be popular with both leisure and corporate guests, not to mention the team that works here.

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as an Assistant Manager.

As our next Assistant Manager, you will:
Oversee the daily operations of the property
Handle guest complaints efficiently, with dignity and respect for both the guest and the Accor name
Supervise and monitor Team Members with true leadership ability that motivates the entire team
Provide a high level of customer service and a genuine personable service style that blows our guests away
Assist in the preparation of rosters and use Excel on a daily basis

What we are looking for:
A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
The flexibility to work shifts including early mornings, evenings and weekends
A person with proven leadership experience within a hotel environment
Knowledge of Sihot PMS advantageous
Someone with previous experience in a Front Office hospitality role


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