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Customer Service Officer
2 months ago
About this role
- Attractive pay + 12% super + 25% annual leave loading + CSR benefits
- Genuine career progression and training provided.
- Diverse and Inclusive team
At CSR, we're building a better future together.
We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,and life stage.
About the role
As the Customer Service Officer, you will be reporting to the Customer Service Manager and will play an essential role in representing our business Customers are the key to our continued success and this role will assist our team in providing an excellent customer experience every time
In this role you will:
- Provide excellent customer service by phone and email.
- Process orders promptly and accurately.
- Provide sales and support using your product knowledge.
- Keep customers updated and informing them of order updates.
- Understand and comply with Chain of Responsibility laws for configuration of orders and transport.
- Perform additional duties as required.
Your hours are Monday to Friday weekly rotating shifts as per follow:
06:30am – 03:00pm / 07:30am – 04:00pm / 08:30am – 05:00pm.
Customer service experience, exceptional communication skills, and strong attention to detail with accurate data entry abilities are essential for this role.
What is on offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
- Supportive, collaborative, and engaging work environment
- Rewarding career with on-the-job development opportunities within and across our brands
- Solid career stability with a strong focus on professional development
- Access to employee assistance program
- 12% superannuation + 25% annual leave loading
- Paid Parental Leave
How to apply
Just click on the Apply for this job button.
We encourage you to apply even if you don't meet 100% the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you
To find out more about us, visit www.csr.com.au
We have a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
Welcome to the CSR Interior Systems Team
Part of the CSR family, our Interior Systems Business Unit consists of market-leading brands such as Gyprock Plasterboard, Martini, Himmel, Potters & Woven Image. We manufacture and market a full range of products for commercial applications & are a leader in providing a full suite of interior lining solutions across the building industry.
