![Protech Warehousing & Manufacturing](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
1 week ago
Protech are looking an experienced **Escalations Coordinator** to perform work with our client, located in Wetherill Park on a fulltime permanent basis.
**ABOUT THE ROLE**
- Immediate Start
- Full-Time
- Monday - Friday 9am-5pm
**KEY RESPONSIBILITIES**
- Be the point of escalation for Customer Care team members to resolve issues as required to ensure customers’ issues are dealt with, completed & finalized in a timely manner.
- Complete escalated customer enquiries in line with SLA’s
- Raise claims against suppliers for replacement
- Ensure customer satisfaction by providing excellent communication skills
- Liaise with other departments (eg Purchasing, Dispatch and Quality Control) to establish effective and relevant service support activities.
- Liaise and work with service technicians / contractors to ensure reports / outcomes are in line with expectations
- Assess severity of customer escalation issues with the appropriate sense of urgency
- General ad hoc duties
**TICKETS & EXPERIENCE REQUIRED**
- 2+ years experience in a call centre environment (claims highly regarded)
- Customer service skills, ideally within the retail sector
- Demonstrated experience in working with customers to achieve outcomes
- Excellent communication skills & phone manner
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded
- Full working rights - available to work on site Monday - Friday
**HOW TO APPLY?**
Click **APPLY **below
**ABOUT PROTECH**
At Protech, we provide Great Work to Great People, taking the hassle out of work so you can focus on a job well done. We’ve got your back with:
- Safe and reliable work
- Regular check-ins.
- A ready, responsive and caring team.
- Correct pay, on time.
As an equal opportunity employer, Protech provides opportunities with leading clients across construction, mining, asphalt, rail, warehousing and manufacturing and has branches in every state and territory. This means we can provide you with Great Work, no matter where you call home.
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Wetherill Park, NSW: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (preferred)
- Call centre: 1 year (preferred)
Work Location: In person
-
Customer Service Officer
4 weeks ago
Wetherill Park, Australia Momentum Consulting Group Pty Ltd Full time**About us** 2 Customer Service Officer's, located in Wetherill Park. Currently recruiting for 2 Customer Service Officer's with an immediate start. **Benefits** - Monday to Friday - Work/life balance - Great team environment - Career progression available - Opportunity to move into a permanent role **About the role** As a Customer Service Officer you...
-
Customer Service Officer
1 day ago
Wetherill Park, Australia Momentum Consulting Group Pty Ltd Full time**About us** 2 Customer Service Officer's, located in Wetherill Park. Currently recruiting for 2 Customer Service Officer's with an immediate start. **Benefits** - Monday to Friday - Work/life balance - Great team environment - Career progression available - Opportunity to move into a permanent role **About the role** As a Customer Service Officer you...
-
Customer Service Officer
2 weeks ago
Wetherill Park, Australia CSR Full timeCustomer Service Officer - Wetherill Park CSR is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. THE ROLE CSR have an...
-
Customer Service Officer
1 week ago
Wetherill Park, Australia Momentum Consulting Group Pty Ltd Full timeAbout us2 Customer Service Officer's, located in Wetherill Park.Currently recruiting for 2 Customer Service Officer's with an immediate start.Benefits Monday to Friday Work/life balance Great team environment Career progression available Opportunity to move into a permanent roleAbout the roleAs a Customer Service Officer you will be responsible for the...
-
Customer Service Officer
1 week ago
Wetherill Park, Australia Alexander Appointments Full time$35 per hour + Super | Monday to Friday Excellent team environment | South Western Sydney location ASAP Start | 6Month Estimated AssignmentCustomer Service Officer - Manufacturing- $35 per hour + Super | Monday to Friday:Excellent team environment | South Western Sydney location:- ASAP Start | 6-Month Estimated AssignmentAbout the companyA multinational...
-
Customer Service Officer
2 months ago
Wetherill Park, Australia Chandler Macleod Full time**Location*** - Wetherill Park, New South Wales - **Category*** - Call Centre - **Salary** - $65000 AUD - $65000 AUD Annual - **Posted** - 12-Mar-2024 - **Work type** - Full Time - **Contact** - Talia Moussa - **Reference** - BH-158146 -Chandler Macleod are excited to be recruiting for an Australian & NZ manufacturer in the construction space. As a Customer...
-
Customer Service Officer
4 weeks ago
Wetherill Park, Australia Chandler Macleod Full time**Location*** - Wetherill Park, New South Wales - **Category*** - Call Centre - **Salary** - $65000 AUD - $65000 AUD Annual - **Posted** - 12-Mar-2024 - **Work type** - Full Time - **Contact** - Talia Moussa - **Reference** - BH-158146 -Chandler Macleod are excited to be recruiting for an Australian & NZ manufacturer in the construction space. As a Customer...
-
Customer Service Officer
2 weeks ago
Wetherill Park, Australia Chandler Macleod Full time**Location*** - Wetherill Park, New South Wales - **Category*** - Call Centre - **Salary** - $60000 AUD - $65000 AUD Annual - **Posted** - 17-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Talia Moussa - **Reference** - BH-159786 -Chandler Macleod are excited to be recruiting for an Australian & NZ manufacturer in the construction space. As a...
-
Customer Service Officer
2 weeks ago
Wetherill Park, Australia BASF Australia Ltd. Full time**About BASF** We are the world’s leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together...
-
Customer Service Officer
1 week ago
Wetherill Park, Australia Chandler Macleod Full timeLocation Wetherill Park, New South Wales- Category Call Centre- Salary- $60000 AUD - $65000 AUD Annual- Posted 17Apr2024- Work type Casual/Temp- Contact Talia Moussa- Reference BH159786Chandler Macleod are excited to be recruiting for an Australian & NZ manufacturer in the construction space.As a Customer Support Officer, you will be responsible for...
-
Customer Service Officer
1 week ago
Wetherill Park, Australia Chandler Macleod Full timeLocation Wetherill Park, New South Wales- Category Call Centre- Salary- $65000 AUD - $65000 AUD Annual- Posted 12Mar2024- Work type Full Time- Contact Talia Moussa- Reference BH158146Chandler Macleod are excited to be recruiting for an Australian & NZ manufacturer in the construction space.As a Customer Support Officer, you will be responsible for...
-
Customer Service Officer
1 week ago
Wetherill Park, Australia BASF Australia Ltd. Full timeAbout BASFWe are the world's leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn...
-
Customer Service Officer
3 weeks ago
Wetherill Park, Australia Alexander Appointments Full time$35 per hour + Super | Monday to Friday - Excellent team environment | South Western Sydney location - ASAP Start | 6-Month Estimated Assignment **Customer Service Officer - Manufacturing** - **$35 per hour + Super | Monday to Friday**: - **Excellent team environment | South Western Sydney location**: - **ASAP Start | 6-Month Estimated...
-
Customer Service
3 weeks ago
Wetherill Park, Australia Australian Lifting Centre Full timeAustralian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after order processing and customer service in our busy Wetherill Park office. The purpose of this role is to fulfil our customers requirements including customer enquiry, processing orders,...
-
Customer Service
2 months ago
Wetherill Park, Australia Australian Lifting Centre Full timeAustralian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office. The purpose of this role is to fulfil customer’s requirements starting from customer inquiry to after sales service, making...
-
Customer Service
1 day ago
Wetherill Park, Australia Australian Lifting Centre Full timeAustralian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office. The purpose of this role is to fulfil customer’s requirements starting from customer inquiry to after sales service, making...
-
Customer Service
2 months ago
Wetherill Park, Australia Australian Lifting Centre Full timeAustralian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office. This Role is varied and as a part of the team would be required to be able to perform other non customer service duties. We...
-
Customer Service
6 hours ago
Wetherill Park, Australia Randstad Australia Full timeWell established coffee company close to homeOnsite parkingOngoing training and developmentYour New CompanyOur client is a large Australian owned coffee distribution business based in Wetherill Park with a passion for providing outstanding customer service and a great range of product offerings for their clients. Due to exciting growth within the business,...
-
Customer Service
3 hours ago
Wetherill Park, Australia Randstad Australia Full timeWell established coffee company close to homeOnsite parkingOngoing training and development Your New Company Our client is a large Australian owned coffee distribution business based in Wetherill Park with a passion for providing outstanding customer service and a great range of product offerings for their clients. Due to exciting growth within the...
-
Customer Service Officer
1 week ago
Wetherill Park, Australia 4C Recruitment Full time**Posted** - 27-Mar-2024**Location** **Sector** **Salary** Annual **Work Type** Full Time **Reference** - Exciting opportunity to join customer centric and highly innovative global food manufacturing company - This varied role reports directly to the Customer Service Supervisor and provides you with the opportunity to work in a dynamic food...