Senior Manager, Cabin Crew Operations

1 month ago

Melbourne, Australia Qantas Full time

  • Lead change and transformation for the Cabin Crew portfolio at National Jet Systems

  • Drive crew performance and customer experience as we introduce more A220 to our fleet

  • Permanent, full-time opportunity, based in Adelaide, Sydney, Melbourne or Brisbane

As the Senior Manager Cabin Crew Operations, you will be responsible for the end to end strategic people leadership, development, and management of the National Jet Systems Cabin Crew portfolio. The role reports directly to the Chief Operating Officer and has direct accountability and end to end strategic and operational ownership of productivity metrics including; on time performance, people and customer safety, customer experience NPS, cost improvement, transformation, and ancillary revenue.

As we look forward to introducing more Airbus A220s into our fleet, this role will be responsible for ensuring Cabin Crew can acquit the increased flying demand. This includes increased workforce growth to over 400 Cabin Crew members by FY27 incorporating a significant shift in labour mix. The role has additional leadership of a team of Cabin Crew Managers who are responsible for day of operations at the bases. Ensuring all are equipped with operating in a dual-class environment that complies with regulatory, statutory, and industrial award obligations.

You’ll have:

  • Ability to formulate, create and drive business strategies that will ensure long term growth, high customer engagement and sustainability in a complex cabin crew operating environment.

  • Ability to strategically influence and contribute to solving complex business matters as a member of the Executive Leadership team

  • Experience as a senior operations and customer service professional with a demonstrated depth of experience in the airline industry

  • Strong senior operational management experience with ability to influence key stakeholders including regulatory agencies (i.e. CASA)

  • Experience leading significant change and transformation of safety and service outcomes in a dynamic and constantly evolving context

  • Extensive experience in design and implementation for workforce strategies across a complex, evolving industrial workforce

  • Lead the team to execute key deliverables through strong leadership coaching and development.

  • Acute and well-developed commercial sense and ability to focus on the business fundamental

  • Clear and effective written and verbal communication skills

  • Capacity for hard work and modelling Qantas Group beliefs and behaviours

Why the Qantas Group? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.

  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

Applications close Sunday 2 June 2024.

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