Night Manager

3 months ago

Sydney, Australia Scape Full time

THE ROLE

The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents. This role involves working night shifts from 11pm – 7am on a rotating roster.

As a Night Manager, your key responsibilities will include:

  • Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
  • Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
  • Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
  • Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
  • Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
  • Collaborating with other departments to ensure seamless communication and coordination between shifts.
  • Providing exceptional customer service to residents, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

THE IDEAL CANDIDATE

We are seeking a passionate and motivated Night Manager who values a fun and vibrant stay while prioritizing the safety of our residents.

  • Minimum 2 years’ experience in a customer service/operations role.
  • Excellent written and verbal communication skills.
  • Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems.
  • Leadership and supervisory experience and skills.
  • Exceptional customer service skills, including conflict resolution.
  • The successful applicant will require a Working with Children Check (WWC) and Police Check upon appointment.

WHO WE ARE

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

PERKS AND BENEFITS

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

  • Annual flu vaccinations and skin checks
  • Insurance discounts up to 10% (Bupa, nib and NobleOak)
  • ‘Escapes’ – stay at any of our buildings in any state for up to 5 nights free of charge
  • A month dedicated to your well-being and health (plus a day off, to celebrate however you want)
  • Passionate work environment
  • Birthday leave
  • Generous referral bonuses (up to $5k)
  • EAP (mental health, nutrition, finance support & more)
  • Scape swag aka uniforms and merch
  • Free use of Scape gyms, nationally
  • Career development framework
  • Award salary - $73,347 plus super (effective from July 8)

THE FINE PRINT

At Scape, we honor and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

This is a great time to be joining a growing business that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better

If you feel you would like to join our team, apply now with your CV and a 1-page cover letter

No agencies please.

  • Night Manager

    4 weeks ago

    Sydney, Australia AccorHotel Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career...

  • Night Manager

    4 weeks ago

    Sydney, Australia Accor Full time

    Company DescriptionAccor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries.  Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development &...

  • Night Manager

    2 months ago

    Sydney, Australia Hilton Full time

    Night Manager A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. **What will I be doing?** As a Night Manager, you're the first point of contact for any general management related queries that arise outside normal operating hours. The...

  • Night Manager

    4 days ago

    Sydney, Australia Hilton Full time

    Night Manager A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. **What will I be doing?** As a Night Manager, you're the first point of contact for any general management related queries that arise outside normal operating hours. The...

  • Night Manager

    4 weeks ago

    Sydney, Australia AccorHotel Full time

    Job DescriptionOversee the nightly operations of the hotel, ensuring all departments function effectivelyManage guest relations and handle any complaints or issues that arise during the night shiftConduct night audits, ensuring financial transactions and reports are accurateEnsure the safety and security of all hotel guests and staff by conducting regular...

  • Night Manager

    5 days ago

    Sydney, Australia Hilton Full time

    Night Manager Before you get started Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! Why you’ll love working for Hilton! - Access to the world’s best Team Member Travel Program with highly discounted rates. - Discounts of up to 25-50% on products and services in participating Hilton...

  • Night Manager

    1 month ago

    Sydney, Australia AccorHotel Full time

    Job DescriptionThere is a unique opportunity for an experienced hotel management professional to join our Front Office team as Pre-Opening Night Manager on a full-time basis.Reporting to our Front Office Manager and with a hands-on approach, you as the Night Manager will manage the Front Office operations across during the overnight hours of 11pm –...

  • Night Manager

    1 month ago

    Sydney, Australia AccorHotel Full time

    **Company Description** The latest addition in the Accor portfolio, The Clarence Hotel Sydney, part of the Handwritten Collection, is opening soon with a buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the...

  • Night Manager

    2 days ago

    Sydney, Australia TFE Hotels Full time

    **Adina Apartment Hotel Darling Harbour** Are you willing to embrace the dark side? It’s not what you might think - and, guaranteed, more than you expect - if you’re ready to step up as Night Manager at Adina Apartment Hotel Darling Harbour. We’re looking for a unique all-rounder and quintessential people person. You’re self-assured and...

  • Night Manager

    2 months ago

    Sydney, Australia Hilton Hotels Full time

    JOB DESCRIPTIONA Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. What will I be doing?As a Night Manager, you're the first point of contact for any general management related queries that arise outside normal operating hours....

  • Night Manager

    2 days ago

    Sydney, Australia TFE Hotels Full time

    Are you willing to embrace the dark side? It’s not what you might think - and, guaranteed, more than you expect - if you’re ready to step up as Night Manager at Adina Apartment Hotel Darling Harbour. We’re looking for a unique all-rounder and quintessential people person. You’re self-assured and level-headed and you shine when the stars come out....

  • Night Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia AccorHotel Full time

    Job Title: Night ManagerAccorHotel is seeking a highly skilled and experienced Night Manager to join our team at our flagship property in Australia. As a Night Manager, you will be responsible for overseeing the nightly operations of the hotel, ensuring all departments function effectively and efficiently.Key Responsibilities:Guest Relations: Manage guest...

  • Night Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia AccorHotel Full time

    Job Title: Night ManagerAccorHotel is seeking a highly skilled and experienced Night Manager to join our team at our flagship property in Australia.Job Summary:The Night Manager will be responsible for overseeing the nightly operations of the hotel, ensuring all departments function effectively and efficiently. This includes managing guest relations,...

  • Night Manager

    5 months ago

    North Sydney, Australia TFE Hotels Full time

    Join the fun and supportive team and grow YOUR hotel career!! Set in the heart of North Sydney’s bustling business precinct, with easy access to cafes, and shops and close to the train station, Vibe Hotel North Sydney is recruiting a reliable and passionate hospitality professional for the role of full-time Night Manager. About the role As Night Manager,...

  • Night Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia AccorHotel Full time

    Job Title: Night ManagerAccorHotel is seeking a highly skilled and experienced Night Manager to join our team at our flagship property in Australia.Key Responsibilities:Oversee Night Operations: Ensure all departments function effectively during the night shift, including front office, security, and housekeeping.Manage Guest Relations: Handle guest...

  • Night Manager

    2 days ago

    Sydney, Australia Hilton Hotels Full time

    JOB DESCRIPTIONBefore you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! Why you’ll love working for Hilton! ·       Access to the world’s best Team Member Travel Program with highly discounted rates. ·       Discounts of up to 25-50% on products and...

  • Assistant Night Manager

    2 weeks ago

    Sydney, Australia Hilton Full time

    Assistant Night Manager An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Night Manager, you are responsible for managing the first impressions of...

  • Hotel Night Manager

    5 months ago

    Sydney, Australia Public Hospitality Group Full time

    We are seeking a motivated and reliable Night Manager who is passionate about guest service to work across our boutique accommodation projects. **ABOUT THE ROLE** The Night Manager represents the Hotel leadership in their absence between the hours of 11pm to 7.00am Confident and considered, you’re at ease with people from all walks of life whilst...

  • Night Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Accor Full time

    Job Title: Night ManagerAccor Hotels is seeking an experienced and dedicated Night Manager to lead our night operations and deliver a seamless guest experience.Key Responsibilities:Oversee the nightly operations of the hotel, ensuring all departments function effectively and efficiently.Manage guest relations and handle any complaints or issues that arise...

  • Night Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Accor Full time

    Job Title: Night ManagerAccor Hotels is seeking an experienced and dedicated Night Manager to lead our night operations and deliver a seamless guest experience.Key Responsibilities:Oversee the nightly operations of the hotel, ensuring all departments function effectively and efficiently.Manage guest relations and handle any complaints or issues that arise...