Concierge Supervisor

4 weeks ago

Gold Coast, Australia The Star Gold Coast Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As our Concierge , you will assist with managing the daily operations of the Porter Valet team to ensure a positive guest experience as well as playing a key role in promoting The Star Gold Coast as a leading entertainment destination.

This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.

A few of your responsibilities: 

  • Assisting the Chief Concierge to ensure that the highest standards of service are achieved and maintained
  • Manage and oversee the Concierge desk to ensure the daily operations are efficient and guests are responded to promptly
  • Supervising and adding value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction
  • Ensuring guest concerns are minimised by efficient handling in a timely and professional manner
  • Creating a positive work environment that facilitates team member motivation, builds morale and teamwork

What we are looking for:

  • Demonstrated 5 star hotel experience
  • Experience in a leadership position with the ability to motivate and engage the team
  • Excellent verbal and written communication skills
  • Flexible availability to work across a 7 day roster
  • A current Australian open drivers' licence 

About you: 

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotel at The Star. Join us in making a difference.

What we can offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Up to 30% discounts across award winning restaurants and accommodation
  • Career development, training, and courses via The Star Academy – limitless career opportunities
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Industry Award hourly rates, penalty rates for working nights, weekends, and public holidays
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care .

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

  • Concierge Supervisor

    5 days ago

    Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Concierge Supervisor

    5 days ago

    Gold Coast, Queensland, Australia The Star Gold Coast Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Concierge Supervisor

    3 weeks ago

    Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Services Supervisor

    2 weeks ago

    Gold Coast, Australia Scentre Group Full time

    **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand. Our purpose is to create extraordinary places, connecting and enriching communities. A career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. You will have the...

  • Guest Services Supervisor

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Services Supervisor** **Full Time $ 26.31 Monday - Friday, $32.89 Saturday, $39.47 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the role**: Work at Australia’s only Theme Park Resort! Ensure optimum guest service standards are met whilst managing staffing levels. As the first point of contact for guests arriving at Sea World Resort...

  • Guest Services Manager

    3 weeks ago

    Gold Coast, Australia Village Roadshow Limited Full time

    **Guest Services Manager** **Full Time Salary** **Sea World Resort, Main Beach, Gold Coast** Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic...

  • Guest Services Supervisor

    5 days ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Services SupervisorFull Time $ 26.31 Monday - Friday, $32.89 Saturday, $39.47 SundaySea World Resort, Main Beach Gold CoastAbout the role:Work at Australia's only Theme Park Resort Ensure optimum guest service standards are met whilst managing staffing levels. As the first point of contact for guests arriving at Sea World Resort you will be responsible...

  • Cafe/ Restaurant Supervisor

    5 days ago

    Gold Coast, Queensland, Australia Accor Full time

    Company Description Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...

  • Guest Services Manager

    5 days ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    Guest Services ManagerFull Time SalarySea World Resort, Main Beach, Gold CoastVillage Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet 'n' Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst...

  • Hotel Opportunities

    3 weeks ago

    Gold Coast, Australia The Star Brisbane Full time

    Are you our next rising star? Join our team at The Star Brisbane. The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury...

  • Restaurant/ Cafe Manager

    4 weeks ago

    Gold Coast, Australia Accor Full time

    Company Description Accor  is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...

  • Restaurant/ Cafe Manager

    4 weeks ago

    Gold Coast, Australia Accor Full time

    Company Description Accor  is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...

  • Restaurant/ Cafe Manager

    3 days ago

    Gold Coast, Australia Accor Full time

    Company Description Accor  is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...

  • Restaurant/ Cafe Manager

    3 weeks ago

    Gold Coast, Australia Accor Full time

    Company Description Accor  is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...