Services Supervisor

2 weeks ago

Gold Coast, Australia Scentre Group Full time

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand. Our purpose is to create extraordinary places, connecting and enriching communities.

A career with Scentre Group fosters the chance to be part of a company that is transforming the digital and physical retail space. You will have the opportunity to work with great people and add value to a tangible product you can see.

**Your opportunity**

We are currently seeking a **Services Supervisor **to join the Centre team at **Westfield Coomera **in QLD. This is a chance to join a team who are driven to consistently create moments that matter in our destination, every day and lead and inspire their team to deliver extraordinary experiences for our customers.

As the Services Supervisor you will be responsible for leading our Car Park, Concierge and W Direct divisions.

A snapshot of your role:

- Lead, coach and develop the Car Park/Concierge and Westfield Direct teams to deliver an extraordinary experience to the people of Coomera
- Build and nurture a customer centric culture, curate new initiatives and professional partnerships with key stakeholders and the local community
- Manage team performance, succession planning, recruitment, induction, and development
- Own the rostering, budgets and forecast management
- Review and analyse commercial and customer data to capture insights, realise opportunities, and optimise results across parking
- Partner with internal and external stakeholders to identify and implement opportunities to improve the car park, concierge, and Westfield Direct experience
- Champion our Service Values and drive the living destination experience

**What will set you apart from the rest?**

Experience in a similar role is preferred but not essential. We recognise that the required skills and experience are attained across a wide range of roles in various industries. What will set you apart, is your enthusiasm for premium retail, operations management, and elevated customer experiences. You are a natural people pleaser by nature and get great satisfaction in contributing to creating an extraordinary place for the people of Coomera to visit.

You will be a passionate people leader, who is detail-oriented, innovative, and people-focused. You enjoy working in a dynamic and high performing team culture and want the best for all team members.
- An energetic people person who enjoys interacting with people and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers
- Being empowered to rectify and resolve issues and make proactive and positive decisions on the spot
- Commercially savvy with prior oversight of business financials, namely revenue driving and expense reduction strategies
- Experience in rostering, budgeting, and reporting
- Ability to learn new systems and procedures quickly and share existing skills with your team

**What sets us apart from the rest?**
- Competitive benefits include 18 weeks parental leave (no qualifying period), volunteer days to work with our charity partners, health, and wellbeing discounts
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave
- Diverse career paths - Opportunities to cross skill and develop working with over 70 different professions within the team.

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate.

This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility and disability alongside other initiatives. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

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