Platform Manager

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

About the team

Technology is the backbone of our business. Every day, our teams solve complex problems, the solutions help thousands of our fellow team members succeed and makes millions of customers’ lives easier.

About the role

This role of a Platform Manager for Integration Engineering is a leadership role within the Coles Technology Services and Commercial function. Reporting into the Head of Engineering and Site Services, the primary function of this role will be to evolve and maintain a number of Coles Integration Platforms to create integrity, maximise agility, accelerate modernisation, self service and unlock efficiencies across Technology.

Your key responsibilities will include:

• Accountable to build, enhance and maintain the Integration Platform as a foundation for supporting business applications.
• You will act as the accountable platform owner for its products and services within the Integration Platform.  You will provide necessary direction and support for “what” the squads are building.
• You will have accountability of multiple engagements / project delivery requirements
• You will support as necessary the technical direction and aspects of product engineering across the squads.
• You will act as a service custodian of the technology products/assets your platform will own, build and run
• You will be accountable the overall cost centre budget and accountable project initiative approved funding
• You will be accountable for multiple squads of technologists that will collaborate to deliver projects/products that are aligned with Coles business objectives.
• Articulate and communicate the platform vision, strategy and roadmap to stakeholders
• Run beta and pilot programs with early-stage products and samples
• Drive facilitation of user experience sessions with stakeholders
• Partner closely with other platform and engineering team, understanding current and future platform features and being able to impart the business value of these to downstream digital and business teams
• Engagement with a wide variety of customers
• Ensure Coles platform is available to all authorised team members and partners
• Protect and enhance Coles’ reputation with customers, stakeholders, regulators and media
• Accountable for personal and team compliance with internal company policies, procedures and codes, eg Code of Conduct, and all applicable external laws, regulations, standards and industry codes eg Fair trading Laws
• Commitment to the corporate and or relevant Brand/ Retail Support Compliance Program
• Integration of compliance requirements into team performance reviews
• Able to influence a broad and diverse set of external stakeholders
• Demonstrated ability to effect change
• Demonstrate self-autonomy and ‘self-starting’
• Ability to communicate effectively to all levels under pressure
• Demonstrate ‘customer first’ values representing Coles Digital
• Apply focus on meaningful results and outcomes.
• Strong problem-solving skills
• Demonstrate and impart leadership qualities which are reflective of Coles team vision and values
• Demonstrate ownership of agendas and work activities

About you and your skills

• Proven IT experience in a senior managerial position, as a Digital/Product/Engineering Manager of digital products in an agile environment.
• Demonstrated experience in implementing large scale integration modernisation programs in a hybrid cloud environment in alignment with Coles’ API-first strategy.
• Demonstrated managing services on Full Lifecycle API Management suites (e.g., Azure API Management, Apigee, Google API Gateway, Axway, Kong),
• Experience managing services on traditional messaging services (e.g., IBM MQ, TIBCO) and modern cloud native messaging services (Azure Event Grid, Azure Event Hub, Azure Service Bus, Kafka, Google Pub/Sub)
• Experience is managing services on enterprise scheduling (e.g., Control-M, Airflow etc.) and enterprise managed file transfer solutions.
• Experience in integrating digital applications (e.g., online web portals, mobile apps), packaged applications (e.g., SAP), SaaS (e.g., Salesforce, ServiceNow)
• Demonstrated experience in multiple deployment models – on-prem, vendor hosted, VM, containerized, serverless
• Good understanding of security controls including PII and PCI obligations
• Nice to understand integrations with iPaaS technologies
• Advanced understanding of all aspects of the technology’s broader operational environment (i.e., processes, procedures, associated toolsets, DevOps/Automation, operating systems, etc.)
• Proven track record in managing multiple concurrent projects, people management and leading large teams 50+
• Proven capabilities in vendor, partner and stakeholder relationship management including the negotiation, management of outsource agreements, statement-of-works, licensing and maintenance requirements and delivery to agreed service levels.
• Experience in budgeting, forecasting, and tracking of actual expenditure; and maintaining accuracy between planned v/s actual.
• Demonstrated success defining & launching high quality and business critical products & services, in a complex enterprise production environment
• Excellent written and verbal communication skills, with ability to influence and persuade outcomes / direction
• Proven ability to influence cross-functional teams without formal authority
• Experience managing relationships with senior leaders and stakeholders
• Excellent analytical and problem resolution skills

Commercial Skills and Qualifications

• Minimum Bachelor’s degree or equivalent
• Market knowledge and experience in the delivery and management of retail and technology solutions
• Agile Product/Service/Project management skills
• Financial and risk management skills
• Stakeholder management skills

You will be a seasoned professional in Technology with expertise ideally across Data and Cloud Integration platforms.

Pivotal to this role will be your ability to manage large teams, suppliers, and partners across key platforms in a complex enterprise type environment, overseeing multiple end-to-end project ownerships from inception to operations, and engaging with senior stakeholder groups and leadership teams.

In turn, we offer you a great place to work and a fun-filled, flexible culture at Coles. You’ll have access to a range of exclusive benefits and programs that support, reward, and inspire team members.  Some of these include:

• Discounts and weekly special deals across all our external brands – Coles, Coles Express, Coles Liquor and Coles Online
• Free parking, mini-Coles and food hub at our Store Support Centre in Hawthorn East
• Sampling of new products before they’ve hit the shelves
• Gym, BBQ and Children’s holiday club - all onsite
• Team Member Share Plan

Take your next step into something bigger,