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Process Automation Analyst

1 month ago

Melbourne, Australia AGL Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

AGL has an exciting opportunity to join our Operational Services & Optimisation team as a Process Automation Analyst. Reporting to the Strategic Operational Excellence Lead, you will act as the bridge between the Stakeholders & Developers during delivery & implementation of Robotics Process Automation (RPA) and AI; monitor and support & resolve issues for automated processes that are working in Production/Live environment.

About you’ll be doing:

  • Requirements Gathering: Work closely with stakeholders to gather, analyse, and document business requirements for automation projects.

  • Process Analysis: Conduct in-depth analysis of existing business processes to identify areas for automation and process improvements.

  • Testing and Validation: Conduct thorough testing of automation workflows to ensure accuracy, efficiency, and adherence to business requirements.

  • Deployment and Support: Collaborate with the development team to deploy automation solutions into production environments and provide ongoing support and maintenance. Proactively plan for operational impacts on vendors and systems with internal business stakeholders and vendor/s to ensure successful delivery.

  • Stakeholder Management: Communicate effectively with stakeholders at all levels to ensure alignment between business objectives and automation initiatives.

  • Documentation: Maintain comprehensive documentation of automation processes, workflows, and technical specifications.

What you’ll bring:

  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

  • Able to work independently to resolve discrepancies, defects, incidents or problems with understanding of the business and system impacts.

  • Demonstrates an aptitude for learning and assists in evaluating multiple RPA technologies and helps in the selection process.

  • Have an IT development background or a bachelor’s degree in information technology (or similar)

  • Proven experience as a Business Analyst or similar role, with a focus on process improvement.

At AGL, we offer a wide range of benefits including:

  • Flexible working options including hybrid work.

  • Discounts on energy, telcos and solar plans.

  • Participate in Energise - our reward & recognition program.

  • Access 20 weeks of paid parental leave for the primary carer.

  • Access to an additional week of recharge leave per year.

  • Play an active role in our diversity & inclusion initiatives.

  • Novated leasing and Electric Vehicle subscriptions.

  • Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location:

Docklands VIC 3008

Job Family Group:

Information Technology - Internet-Based