Journey Expert

7 days ago

Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Journey Expert - Change & Delivery

Journey Expert - Change & Delivery

Req ID: Department: AR Everyday Banking Portfolio Performance Division: Australia Retail Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Journey Expert in our Everyday Banking, Change and Delivery Chapter, you’ll play a key role in contributing to the development and execution of the Tribe’s initiatives.

Everyday Banking meets the daily banking needs for millions of Australians, helping them to pay, save, borrow, and protect what matters to them. You will work in a cross-functional team of delivery professionals with change management and system skills to support the smooth implementation of changes into processes and systems. You will manage change activities and working with a variety of stakeholders across the value chain. You will be responsible for delivering changes smoothly by effectively managing how we present, operationalise and communicate changes to end users.


Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12-month fixed-term opportunity, Full-time

What will your day look like?

As a Journey Expert, you will have the opportunity to:

Lead a stream of work within the squad and support the Product Owner in managing deliverables

Identify the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan

Engage with stakeholder throughout the policy design and delivery lifecycle, sharing updates, seeking feedback and responding to feedback

Complete change impact assessment to understand the people and process implications of the proposed changes, including understanding of as-is and to-be processes 

Work with stakeholders to develop and execute on a change plan incorporating training and communication requirements 

Create and update supporting materials; including Risk Assessments, user guides and updating existing process maps where necessary

What will you bring?


To grow and be successful in this role, you will ideally bring the following:

Excellent communication skills, both written and oral, to influence a variety of stakeholders – you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers

Excellent problem-solving skills, you can find clear paths through ambiguity and making decisions within broad direction and boundaries

Attention to detail - as a member of a team responsible for policy delivery, your willingness to iteratively improve precision and clarity is paramount

Experience in change delivery including analysing data, defining change requirements, impact assessments, communicating change impacts to stakeholders and supporting the end-to-end implementation of a change

Ability to influence across both formal and informal networks and team structures to get things done 

Ability to learn on the job, navigate through ambiguity and a demonstrated growth mindset

Ideally you would also have some exposure to Everyday Banking Retail Products (Deposits, Payments, Credit Cards and Personal Loans)

Vision +, CAP , CTM experience preferred, but not essential


You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Job Posting End Date

10/07/ , 11.59pm, (Melbourne Australia)

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