Procurement Consultant – Claims
2 weeks ago
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Procurement Consultant – Claims
Job No: 670973
Sydney - Inner Suburbs & CBD, Brisbane - Outer Suburbs, Melbourne - Inner Suburbs & CBD, Various
Permanent Full Time
Insurance, Pricing, Planning and Analysis
Pay Band 4
Procurement Consultant – Claims
Permanent roleLocation Sydney, Melbourne, or BrisbaneAbout the role:
The role exists to deliver procurement support to the Suncorp Line of Business (i.e., Home Claims Customer, Commercial Property & Specialty Claims). This includes full lifecycle management for each relevant procurement category within Insurance Claims with a focus on source to contract activity and contract escalation and variation activity.
It involves deep supply chain, brand understanding, market intelligence, sourcing, negotiation, supplier relationship management, supplier development (including innovation and governance), risk management (e.g. including data security, privacy, outsourcing etc.), leakage monitoring, demand/consumption management and advice, analytics and automation activity, commercial acumen, ESG development and monitoring and a practical knowledge of contracts including contract development, execution, variation and dispute resolution.
Key Accountabilities:
Maintenance of Suppliers and Contracts
The role is responsible for using, and making improvements to, systems that:
Support the development of category management strategies for the relevant categories within Suncorp ClaimsAnalysis of supplier information including Suncorp spend on supplier, supplier revenue, profit, geographic coverage, capacity etc.Manage contract terms and tenure including benchmarking activityContribute to achieving Claims Category benefits (i.e. including savings, service, customer satisfaction, ESG, innovation and continuous improvement targets)Execute extensions, variations and terminations of legal instruments that meet stakeholders’ business needsMonitor leakage indicators and propose viable solutions to category owners and business ownersMap and identify opportunities to improve demand management, process acceleration or automation opportunities etc.Resolve supplier disputes that have been escalated by the business unit or are of a systematic or strategic natureDesign and implement sourcing solutions, including design and execution of commercial instruments such as contracts that meet all agreed business needs including SLAs, regulatory requirements and drive value for money solutionsCollaborate across the team and with stakeholders to deliver on team and Suncorp objectivesNew Work
The role is responsible for using, and making improvements to, systems that:
Gather appropriate market and industry intelligence about relevant spend categories across ClaimsAssess available intelligence, identify and propose new supplier/category management and/or sourcing opportunities for the most important categories including Motor, Property and Personal Injury.Develop and propose procurement solutions for the resolution of business needs including reduction in Average Claims Cost, increase competition and improve customer outcomesSupport procurement programs of work for relevant categoriesDevelop strong collaborative supplier relationships which produce additional value for SuncorpUnderstand supplier and business processes to optimise processes Assess all new sourcing work to determine the relevant roles for relevant business units and Procurement. This will involve an assessment of complexity, existing intellectual property, risk and other factors and relative ownershipInitiate, progress, deliver, execute and/or finalise initiatives, projects, tasks or work to optimise the outcome for Suncorp whilst collaborating with internal and external stakeholders and meeting the needs of Suncorp’s customersReport on relevant key activities for the DepartmentStakeholder Engagement
Actively and appropriately engage stakeholders, including:
Effectively collaborate and engage with key stakeholders such as business owners, suppliers, procurement, risk, technology, finance and legal teamsDevelop strong supplier engagement and relationships with key suppliers which aim to provide competitive advantages to Suncorp and best in class claims outcomes to customersEducate stakeholders about the Procurement operating model so that conflicts about roles and responsibilities are avoided.About you:
Tertiary education is highly desirable, with Procurement & Supply Chain, Information Technology, Construction, Engineering, Data Science or Business or Commerce related degree. DesiredExperience in delivering quality outputs within tight timeframes within a standardised project management framework. MandatoryExperience in large organisations with complex environments. MandatoryExperienced and demonstrable commercial professional. Desired.Experience in a centralised procurement/commercial environment providing services to a broad customer base. Desired.Experience with or training in commercial negotiations. Desired.Experience using VBA or similar to create macros and automate parts of the analysis process. Desired.Key Capabilities:
Procurement (Beginner)
Experience in claims and dealing with suppliersNegotiation skills demonstrated across supplier and internal stakeholdersAnalytics (Intermediate)
Analytical business skills (e.g., MS Excel, Tableau or similar skills)Displays financial / commercial acumen and seasoned business judgementDemonstrate experience in understanding and extracting benefits out of value chainsExhibit value chain analysis knowledge to assist the business meet their objectivesGeneral Business (Intermediate)
Verbal and written communication skills – including communications to Senior Leadership Team (SLT) level as requiredTime management skills and ability to manage a number of concurrent tasks with differing timelines and deliverablesOrganisation skills and ability to learn and implement new processes, policies and approaches effectively and efficiently to deliver work and outcomesAbility to cope with pressure, prioritise workload and meet agreed timetables, whilst demonstrating effective communication and behaviours (i.e. Suncorp behaviours)Legal (Beginner)
Understand legal, regulatory, contractual frameworks in business and ideally for the Insurance industryExperienced in formulating legal contractual documents and schedules under legal guidanceLogistics (Beginner)
Understand Asset Management principles including total cost of ownershipUnderstand the impact of Supply Chain structures and cost driversGovernance and Risk (Intermediate)
Ability to assess an agreement, process or situation from a risk perspective and provide sound advice on mitigation strategies. (e.g. recognising data security, privacy and commercial risks)Understand compliance requirements and ensure relevant structures and processes are adhered to avert any compliance issues for the groupProject Management (Intermediate)
Demonstrated commercial stakeholder analysis and management skillsFlexible and collaborative work style Advertised: 23 Apr 2024 AUS Eastern Standard Time
Applications close: 30 Apr 2024 AUS Eastern Standard Time
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Multiple locations 30 Apr 2024The role exists to deliver procurement support to the Suncorp Line of Business (i.e., Home Claims Customer, Commercial Property & Specialty Claims). This includes full lifecycle management for each relevant procurement category within Insurance Claims with a focus on source to contract activity and contract escalation and variation activity.
Multiple locations 30 Apr 2024The role exists to deliver procurement support to the Suncorp Line of Business (i.e., Home Claims Customer, Commercial Property & Specialty Claims). This includes full lifecycle management for each relevant procurement category within Insurance Claims with a focus on source to contract activity and contract escalation and variation activity.
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