Desktop Support Analyst

5 days ago

Henderson, Australia ASC Full time

ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines – the largest and most complex industrial undertaking in Australia’s history.

Our work is interesting and meaningful, contributing directly to Australia’s national security. We offer rewarding roles that provide the opportunity to grow your career, and the flexibility to balance life and work. A career at ASC is like no other, delivering a deeper purpose we can all be proud of.

About the Opportunity

The IT Desktop Support Analyst role involves dealing with a wide range of technical issues and user requests. These can vary in complexity, from simple password resets to more intricate software or hardware problems. The analyst must have the ability to handle a diverse set of issues and possess the technical knowledge to diagnose and resolve problems effectively.

Reporting to the Service Desk Manager, you will operate in a challenging environment requiring technical expertise, strong communication skills and the ability to work effectively within a structured framework. The complexity of the role and the framework in which it exists ensure that IT support services are delivered efficiently and in line with industry best practices. Based in Henderson WA.

Responsibilities

  • Customer Service: Providing excellent customer service is crucial for level 1 support this includes maintaining a professional and friendly demeanor.
  • Services Management: Providing prompt and accurate assistance to end-users is crucial.
  • Technical Troubleshooting: Level 1 support for a Desktop support analyst should be able to effectively troubleshoot and resolve basic technical issues faced by end users.
  • Incident Management: Effectively managing and documenting incidents.
  • Advanced Technical Troubleshooting: Level-2 desktop support analyst should possess advanced technical troubleshooting skills to diagnose and resolve complex technical issues
  • Escalation Management: Is a crucial function for level 2 desktop support analyst, it involves effectively handling and prioritising technical issues that require escalation

About you 

  • Bachelor’s degree in information technology, Computer Science, or Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent. (preferred)
  • Experienced with Azure AD and Intune
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Proven experience working in a technical support role, preferably in a service desk or help desk environment.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Flexibility to work occasional evenings, weekends, and holidays as needed.
  • Strong understanding of ITIL & ITSM principles and best practices.
  • Proficiency in troubleshooting hardware devices (e.g. laptops, desktops, printers, mobile handheld) software, telecommunications and network issues on windows devices and mobile devices.
  • Demonstrated experience in maintaining and developing local IT guidelines, processes, practices, and procedures that support a high quality of customer service.

Eligibility

This role requires a current National Police Clearance and an Australian Defence Security Clearance. Your eligibility for this role is dependent on you obtaining and maintaining such clearance.

To check your eligibility please visit the Australian Government Security Vetting Agency website.

Benefits

  • Unique and challenging work with a deeper purpose.
  • Flexibility over how, when and where you work for the best work/life balance.
  • Up to 10 days additional leave every year so you can rest and recharge.
  • Generous parental leave so you can give your family the focus it deserves.
  • Subsidised childcare to ease the financial pressure on your family.
  • Health and wellbeing initiatives so you can perform at your best at work.
  • Professional development opportunities to advance your career.
  • A diverse and supportive environment where you can thrive.
  • Discounts and exclusive offers from leading Australian brands to help you save.

About ASC

Established in 1985, ASC’s 1900-plus staff offer a depth of submarine design, project management, supply chain, construction and engineering experience and expertise that is unparalleled in Australia’s defence industry. The company’s work on Australia’s nuclear-powered submarine build and the Collins Class Life of Type Extension takes place in Osborne, South Australia, with sustainment shared across Osborne and Henderson, Western Australia. ASC also plays a leading role in training Royal Australian Navy submariners.

Apply today for a career with a deeper purpose.

Early applications are encouraged as shortlisting may commence immediately.

  • Desktop Support Analyst

    2 weeks ago

    Henderson, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Program Analyst

    2 weeks ago

    Henderson, Australia Babcock International Full time

    **Program Analyst**: - Location: Henderson, WA, AU, 6166- Onsite or Hybrid: OnSite- **Significant Defence Projects**: - **Excellent opportunity for career growth and development**: - **Based at the iconic Australian Maritime Centre in Henderson** **REF: SF56226** **About the role** As the Program Analyst, you will be responsible for developing,...

  • Program Analyst

    2 weeks ago

    Henderson, Australia Babcock International Full time

    Program Analyst: Location: Henderson, WA, AU, 6166 Onsite or Hybrid: OnSite Significant Defence Projects:Excellent opportunity for career growth and development:- Based at the iconic Australian Maritime Centre in HendersonREF:SF56226About the roleAs the Program Analyst, you will be responsible for developing, maintaining, and updating mathematical models...

  • Program Analyst

    3 weeks ago

    Henderson, Australia Babcock International Full time

    **Program Analyst**: - Location: Henderson, WA, AU, 6166- Onsite or Hybrid: Hybrid- **Significant Defence Projects**: - **Excellent opportunity for career growth and development**: - **Collaborative team** REF: SF51982 **About the role** As the Program Analyst, you will be responsible for developing, maintaining, and updating financial models that...

  • Data Analyst

    2 weeks ago

    Henderson, Australia Raytheon Intelligence & Space Full time

    Opportunity supporting the latest Naval vessels in service with the ability to shape how they are sustained through life. Position colocated with Defence at Henderson WA, collaborating across defence and industry to meet objectives. The role has a career pathway to technical and general management.When you join Raytheon Australia, you are joining a...

  • IT Support Junior

    3 months ago

    Henderson, Australia Civmec Full time

    The Company   Civmec is an Australian-owned, integrated, multidisciplinary heavy engineering and construction services provider to the energy, resources, infrastructure, marine and defence sectors. With a pipeline of more than $900 million in current and future projects, our diversification enables us to operate extensively across the nation,...

  • IT Support Junior

    3 weeks ago

    Henderson, Australia Civmec Full time

    The Company   Civmec is an Australian-owned, integrated, multidisciplinary heavy engineering and construction services provider to the energy, resources, infrastructure, marine and defence sectors. With a pipeline of more than $900 million in current and future projects, our diversification enables us to operate extensively across the nation,...

  • Project Cost Analyst

    2 weeks ago

    Henderson, Australia Babcock International Full time

    **Project Cost Analyst**: - Location: Henderson, WA, AU, 6166- Onsite or Hybrid: Hybrid- Be part of something BIG! - Career opportunity within Defence Industries - Fixed term contract until June 2024 **About the Role** The Project Cost Analyst provides financial support to ensure project controls, reporting, and compliance are achieved in accordance with...

  • Project Controls Analyst

    2 weeks ago

    Henderson, Australia ASC Pty Ltd Full time

    ASC is Australia’s submarine company. We built the Royal Australian Navy’s Collins Class submarines, sustain them, and are now delivering their Life of Type Extension to increase the boats’ service lives. We have also been selected by the Australian Government to sustain and jointly build the nation’s nuclear-powered submarines - the largest and most...

  • Industry Development

    6 days ago

    Henderson, Australia Raytheon Full time

    **Date Posted**: 2024-05-27 **Country**: Australia **Location**: AUSWA114: Perth WA, 1 McGrath Rd, Henderson, WA, 6166, Australia **Position Role Type**: Unspecified - Exciting opportunity supporting the newest Naval vessels. - Position will be co-located with Defence at Henderson WA. - Dynamic work environment with the ability to shape how defence industry...

  • Financial Planning Analyst

    7 days ago

    Henderson, Australia Austal Full time

    **About the role** To provide accurate, insightful, and timely analysis of Group entities, BUs and total business financial performance. Support the development of timely, accurate and production of informative financial analysis, including the development of cost controller and analysts. *** **_Key objectives & responsibilities include:_** - Liaise with...

  • Project Cost Analyst

    1 month ago

    Henderson, Australia Babcock International Group Full time

    Be part of something BIG! Career opportunity within Defence Industries Fixed term contract until June About the Role   The Project Cost Analyst provides financial support to ensure project controls, reporting, and compliance are achieved in accordance with company and client requirements. It is a requirement of this position that you hold a current...

  • Project Cost Analyst

    1 week ago

    Henderson, Australia Babcock International Group Full time

    Be part of something BIG! Career opportunity within Defence Industries Fixed term contract - 12 months About the Role   The Project Cost Analyst provides financial support to ensure project controls, reporting, and compliance are achieved in accordance with company and client requirements. It is a requirement of this position that you hold a current...

  • Project Control Analyst

    3 weeks ago

    Henderson, Australia ASC Pty Ltd Full time

    We work in an environment that is interesting and meaningful. We’re Australia’s submarine company, and every day we’re supporting the Royal Australian Navy to protect Australia’s national security and to bring its submariners home safely. If you are looking for a role that makes a difference, we’ll provide you with the opportunity to grow your...

  • Supply Support Analyst

    2 weeks ago

    Henderson, Australia Austal Full time

    **About Austal** **Security Clearance roles only**:Due to the Security Clearance required for this, applicants must be an Australian Citizen and eligible to obtain and uphold a Baseline Security Clearance. *** **About the role** Providing supply support services to acquisition and sustainment programs, the incumbent will: - Carryout Sparing analysis for...

  • Supply Support Analyst

    2 weeks ago

    Henderson, Australia Austal Full time

    About AustalSecurity Clearance roles only:Due to the Security Clearance required for this, applicants must be an Australian Citizen and eligible to obtain and uphold a Baseline Security Clearance.***About the roleProviding supply support services to acquisition and sustainment programs, the incumbent will:Carryout Sparing analysis for the vessels and the...

  • Industry Development

    2 weeks ago

    Henderson, Australia Raytheon Full time

    Date Posted:Country:AustraliaLocation:AUSWA114: Perth WA, 1 McGrath Rd, Henderson, WA, 6166, AustraliaPosition Role Type:Unspecified Exciting opportunity supporting the newest Naval vessels. Position will be colocated with Defence at Henderson WA. Dynamic work environment with the ability to shape how defence industry are engaged in the efficient and...

  • Project Cost Analyst

    1 month ago

    Henderson, Australia Babcock Full time

    Be part of something BIG! Career opportunity within Defence Industries Fixed term contract until June 2024 About the Role   The Project Cost Analyst provides financial support to ensure project controls, reporting, and compliance are achieved in accordance with company and client requirements. It is a requirement of this position that you...

  • Project Cost Analyst

    2 weeks ago

    Henderson, Australia Babcock Full time

    Be part of something BIG Career opportunity within Defence Industries Fixed term contract until June 2024 About the Role The Project Cost Analyst provides financial support to ensure project controls, reporting, and compliance are achieved in accordance with company and client requirements. It is a requirement of this position that you hold a current...

  • Project Cost Analyst

    3 weeks ago

    Henderson, Australia Babcock Full time

    Be part of something BIG! Career opportunity within Defence Industries Fixed term contract - 12 months About the Role   The Project Cost Analyst provides financial support to ensure project controls, reporting, and compliance are achieved in accordance with company and client requirements. It is a requirement of this position that you hold a...