IT Systems Engineer – Level 3

About the Role:

• Assisting the organisation with identifying current business requirements, optimisation and further roll-out of hospital application and infrastructure systems to increase business efficiency
• Provide specialist level 3 support for hospital technology applications and systems
• Implement new releases of software and infrastructure, as well as configuration and testing of the application and systems
• Monitor and report upon the performance of applications and systems
• Identify risks and issues about the use of applications within the organisation
• Support and BAU as an escalation at level 3. 50/50 BAU and projects
• Delivering the best logical outcomes for customers and systems in response to troubleshooting
• Resolving system and software application issues with Wintel, infrastructure systems and applications
• Produce, evaluate, and maintain sets of documents that reflect the business processes within the hospital

Essential Criteria:

1. Must have senior experience in a minimum of 3 of the following: Windows Server and workstation and some Linux, VMWare, Citrix, O365, AWS, Networking
2. Experience utilising debugging tools such as WinDbg, Wireshark, iPerf, Perfmon and Procmon
3. Advanced Active Directory diagnostic and management abilities
4. ADFS and MS Entra ID optimisation
5. Ability to communicate with influence and collaborate within a team
6. Proven ability to make decisions and be confident in a level 3 position, including directing issues resolution in a timely and structured manner
7. The ability to work independently; to take initiative and ownership of assigned work
8. Excellent orderliness and prioritisation abilities
9. Strong knowledge of Office & Office 365 general business applications
10. Expertise working with infrastructure, disk partitioning, and new image deployment troubleshooting infrastructure and Storage
11. Business infrastructure implementation and troubleshooting
12. Must have STRONG PowerShell and VB scripting

Desirable Criteria:

1. Certified in AWS, M365, Windows, Networking, VMWare
2. Level 3 experience dealing with Linux, M365, AWS, VMWare, Dell EMC, Commvault Backups, Networking, Crowdstrike, Mimecast, N-Central
3. Previous project experience and an understanding of project management methodology e.g. ITEL, PMP or PRINCE2
4. Technical knowledge of database concepts and SQL
5. Prior work experience in Healthcare industry

We welcome you to apply should you possess the above essential criteria, by clicking below or sending your interest to careers@lh.org.au