Reservations Services Agent

4 weeks ago

Sydney, Australia The Star Entertainment Group Full time

CASUAL RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE 

 

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

 

As our Reservations Services Agent , reporting to the Reservations Services Supervisor or Guest Services Manager you will be the first point of contact for our guests. This role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest experience.

This is a fantastic opportunity where you will assist and respond to all telephone and email reservation sales enquires with a focus on a positive customer experience, conversion of reservations to increase revenue and promote all facilities at each integrated resort.

 

A few of your responsibilities

 

  • Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event and entertainment reservations
  • Respond to in bound guest email enquiries in a professional and timely manner
  • Provide guests with a clear picture of The Star Entertainment Group’s products and service offerings keeping the customers needs and wants in mind
  • Organise, co-ordinate and complete reservations requirements for hotel rooms, dining and spa as well as internal event and entertainment offerings
  • Ensure that guest requests for reservations and other services are met and confirmed and that each guest experience is memorable and positive

 

What we are looking for

 

  • A passion for guest excellence and a desire to go above and beyond to ensure a positive customer experience
  • Knowledge of property management/reservations systems
  • Proficiency in Microsoft Office
  • Strong verbal and written communication skills required

 

You are an experienced customer service professional with a strong background in a retail or hospitality role. You apply great listening skills and are very proactive when dealing with customers, clients and stakeholders.

 

Your role will be pivotal in shaping the success of customer journey at The Star. Join us in making a difference.

 

What can we offer you?

 

  • Complimentary meal on site every day, including hot meals, sandwich bar and more
  • Discounted parking available in the city
  • Flexible working arrangements
  • 30% Discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships and dry-cleaning services
  • Career development, training, and courses via The Star Academy – limitless career opportunities

 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

 

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.  

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. 

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.  

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.   

 

It’s your time to SHINE 

Click on the link below to make your next career move with The Star. 

  • Reservations Agent

    4 weeks ago

    Sydney, Australia House Made Hospitality Full time

    We are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...

  • Reservations Agent

    1 week ago

    Sydney, Australia House Made Hospitality Full time

    We are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...

  • Reservations Agent

    1 day ago

    Sydney, Australia House Made Hospitality Full time

    We are looking for detail-oriented hospitality reservation agents to join our team. Every day we help guests and potential guests with their booking needs. We have over 9 venues across Sydney from the CBD to Surry Hills to Bondi Beach. In this role you will provide various planning and booking services, including answering customers’ questions, making...

  • Reservations Services Agent

    5 days ago

    Sydney, Australia The Star Entertainment Group Full time

    **CASUAL** RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are...

  • Reservations Services Agent

    3 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    **RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE** At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...

  • Reservations Services Agent

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    CASUAL RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE**At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.Our properties across Sydney, Brisbane, and the Gold Coast are world-class with...

  • Reservations Agent

    4 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally renowned brands, PARKROYAL and Pan Pacific. We have an exciting opportunity for a Full Time **Reservations Agen**t to join our...

  • Reservations Services Agent

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCEAt The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many...

  • Reservations Agent

    4 weeks ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    We are seeking a dynamic and customer-oriented **Reservations Agent - Inbound FIT & Groups**, to join our hotel's reservations team. Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across out two internationally...

  • Reservations Services Agent

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    CASUAL RESERVATIONS SERVICES AGENTS - GUEST EXPERIENCE At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class...

  • Reservations Agent

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    The Star Sydney is seeking motivated Reservations Services Agents to be ambassadors for our award-wining restaurants and luxury 5-Star Hotels across three properties.As the voice and first point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest...

  • Reservations Agent

    1 day ago

    Sydney Kingsford Smith Airport, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024030105 **Location**: Sydney Airport About Stamford Hotels and Resorts Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is...

  • Reservations Agent

    3 weeks ago

    Sydney, Australia AccorHotel Full time

    **Company Description** SSwissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Be part of the Swissôtel Sydney multi-million dollar hotel...

  • Reservation Agent

    2 months ago

    Sydney, Australia Hyatt Corporation Full time

    Reservation Agent Park Hyatt Park Hyatt Sydney AU - NS - SydneyFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: SYD002644Local Summary About Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations,...

  • Reservation Agent

    2 months ago

    Sydney, Australia Hyatt Full time

    SummaryAbout Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About the role In the role of Reservation...

  • Reservations Agent

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24047124 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservations Agent

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservation Agent

    3 weeks ago

    Sydney, Australia MERCURE Full time

    **Company Description** You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! Mercure Sydney has 517 newly refurbished rooms, 9 conference rooms, and multiple food and beverage outlets, our location is well positioned next to...

  • Reservations Agent

    3 weeks ago

    Sydney, Australia Employment Hero Full time

    People are at the core of what we stand for and what hospitality is all about. At Radisson Hotel Group, our people are true Moment Makers delivering Memorable Moments every day, everywhere, every time. Together, we make Every Moment Matter. _ - We aim to be as good a place to work, as we are to stay. That is why we offer a competitive compensation and...

  • Reservations Agent

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24071302 **Job Category** Reservations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W...