Cargo Clerical Staff

2 months ago

Melbourne Airport, Australia dnata Full time

 

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

 

Does this sound like you? If so read on….

Our Melbourne Airport Cargo facility is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):

 

All Customer Service Duties

  • Answering and attending to majority telephone enquiries.  
  • Monitoring and answering customer service emails.
  • Phoning shipments out to Agents/Consignees/Personal Effects
  • Liaise with Warehouse re Bond Checks and monitor them
  • Track & Trace
  • Missing cargo / Found cargo investigations
  • Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
  • Rotations set up
  • Training future Customer Service Staff

 

Import related functions

 

·        Processing of customer collections

·        ULD documentation processing

·        Completion of UCR

·        Security compliance

·        Ability to learn and use Hermes system.

·        Processing of empty ULD returns

·        Ability to learn and understand ABF & DAFF regulations

·        Personal Effect phone outs and ability to relay information for collection.

·        Processing of Interline Trucking requests and adhere to procedures.

·        Compliance to Airline requirements

·        Processing of Domestic cargo transfers

·        Processing of Pharma shipments and documentation compliance

 

Export related functions

 

·        Ability to learn and understand security compliance – EACE

·        Processing of export cargo deliveries.

·        Compliance to Airline requirements & documentation

·        ULD documentation processing

·        Acceptance of dangerous goods

·        Acceptance of Pharma shipments & documentation compliance

·        RACA Compliance

·        Data capturing of airwaybills in line with IATA regulations

·        Hermes compliance and understanding.

 

 Additional Duties

  • Front counter customer service (imports) 
  • Assisting front counter on busy days
  • Completing Import VCT's
  • Processing payments of invoices for non-account holders
  • And other duties as required

 

Skills, Experience and Licenses:

  • Current VIC Driver's License;
  • Previous experience in an Operational environment where SOP's were in place;
  • Intermediate computer skills; 
  • Excellent communication skills – Verbal and Written;
  • High level of customer service skills;
  • Understands the importance of meeting Service Level Agreements (SLA's);
  • Excellent team player with a positive/can-do attitude;
  • Works in a Safe Manner at all times;
  • Reliable, trustworthy and has the ability to work independently.

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Melbourne Airport this is your chance

 

Working for dnata at the airport there are a few must haves for you to be successful:

  • You need to have Australian / New Zealand citizenship or Australian Permanent Residency
  • You must be willing to undertake a Pre-employment medical test
  • You must be willing to undergo an Australian Federal Police Security check
  • You will also need for some of the roles a valid driver’s license 
  • Basic – Intermediate computer skills
  • Excellent communication skills – Verbal and Written
  • High level of customer service skills
  • Available to work on a rotating roster

What we offer in return:

  • Opportunity to work for a Global company
  • Great team environment
  • Extensive training and support

After you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 2 weeks of the closing date.

  • Cargo Clerical Staff

    2 months ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. Our Melbourne Airport Cargo facility is looking to expand their customer service...

  • Cargo Clerical Staff

    19 hours ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. Our Melbourne Airport Cargo facility is looking to expand their customer service...

  • Cargo Clerical Staff

    3 weeks ago

    Melbourne Airport, Australia dnata Full time

    Melbourne Airport, VICdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you? If so read on….Our Melbourne Airport Cargo facility is looking to expand...

  • Cargo Clerical Staff

    2 months ago

    Melbourne Airport, Australia dnata Full time

    Melbourne Airport, VICdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you? If so read on….Our Melbourne Airport Cargo facility is looking to expand...

  • Cargo Clerical Staff

    5 days ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on....Our Melbourne Airport Cargo facility is looking to expand their customer service...

  • Cargo Clerical Staff

    5 days ago

    Melbourne Airport, Australia dnata Full time

    Melbourne Airport, VICdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you? If so read on....Our Melbourne Airport Cargo facility is looking to expand...

  • Cargo Clerical Staff

    5 days ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you? If so read on.Our Melbourne Airport Cargo facility is looking to expand their customer service...

  • Cargo Front Counter Officer

    2 months ago

    Melbourne Airport, Australia dnata Full time

    Melbourne Cargo is seeking a Service Delivery Agent to join the Cargo Clerical Team at our Warehouse. This role is to provide customer service at our Cargo warehouse and will be required to work shift work including early starts, late finishes, nights, weekends and public holidays. The purpose of the role is to perform airfreight and associated clerical...

  • Customer Service

    3 weeks ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on. Our Sydney Airport Cargo and Matraville Cargo sites are looking to expand their...

  • Customer Service

    2 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on. Our Sydney Airport Cargo and Matraville Cargo sites are looking to expand their...

  • Cargo Delivery Agent

    6 days ago

    Adelaide Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting for our Adelaide Airport Cargo Operation for...

  • Regional Cargo Operations Manager

    2 months ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. We are looking for someone to join our Cargo Operations division, as a Regional Cargo Operations Manager. **OVERALL PURPOSE OF THE POSITION** By providing strong regional direction, ensure that all stations...

  • Regional Cargo Operations Manager

    3 days ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. We are looking for someone to join our Cargo Operations division, as a Regional Cargo Operations Manager. **OVERALL PURPOSE OF THE POSITION** By providing strong regional direction, ensure that all stations...

  • Operations Manager- Cargo

    5 days ago

    Melbourne Airport, Australia dnata Full time

    The Operations Manager is responsible for the management of end-to-end dnata Cargo Services for our clients to ensure an efficient and effective service meeting and exceeding the company's and our clients' expectations.The support, development and motivation of staff is a key element of the role. This will be achieved by the provision of effective leadership...

  • Cargo Delivery Agent

    5 days ago

    Adelaide Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on.We are currently recruiting for our Adelaide Airport Cargo Operation for Permanent...

  • Regional Cargo Operations Manager

    5 days ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. We are looking for someone to join our Cargo Operations division, as a Regional Cargo Operations Manager.OVERALL PURPOSE OF THE POSITIONBy providing strong regional direction, ensure that all stations achieve...

  • Cargo ULD Control Administrator

    4 days ago

    Melbourne Airport, Australia dnata Full time

     We are currently seeking internal expressions of interest for a Cargo ULD Control Administrator, to be part of the ULD Control Team in MEL. The opportunity is a direct result of the recent staff movements and further requirements of the Melbourne Cargo Operations. To be considered for this opportunity, you must meet one or more, of the following criteria...

  • Cargo ULD Control Administrator

    2 days ago

    Melbourne Airport, Australia dnata Full time

    Melbourne Airport, VICWe are currently seeking internal expressions of interest for a Cargo ULD Control Administrator, to be part of the ULD Control Team in MEL.The opportunity is a direct result of the recent staff movements and further requirements of the Melbourne Cargo Operations.To be considered for this opportunity, you must meet one or more, of the...

  • Clerical Officer

    2 months ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on. Our Perth Airport Cargo site is looking to expand their customer service team....

  • Cargo Office Supervisor

    3 weeks ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...