Service Delivery Manager

3 days ago

Melbourne Airport, Australia dnata Full time

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development 

 

OVERALL PURPOSE OF THE POSITION

 

The Service Delivery Manager, Passenger Services is responsible for the shift and performance management of dnata's Passenger Service operation at Melbourne International Airport. This role has a strong focus on satisfying client needs and delivering the promises that our customers make.

 

The Service Delivery Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

 

This role will be a full time and operate with shift work.

 

Primary Duties and Responsibilities

  • Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations
  • Drive and oversee the day-to-day passenger services operation at Melbourne International Airport
  • Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
  • Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
  • In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
  • Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
  • Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedures
  • Provide quality metrics and reporting on critical business issues
  • Drive and embed a positive safety culture within the team focussed on awareness and vigilance.

Essential Criteria

  • At least 1 year experience within the aviation industry.
  • Demonstrated leadership experience with customer centric orientation and ability to drive a service culture
  • Demonstrated people management and aviation experience
  • Good communication skills both written and oral and excellent presentation skills
  • Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
  • Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
  • Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
  • Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.

Desirable Criteria

  • Degree in Aviation or Business Management
  • Other relevant tertiary qualifications

 

What we offer in return:

  • Opportunity to work for a Global company
  • Great team environment
  • Extensive training and support
  • On site parking (paid by dnata)
  • Discount and rewards program
  • 5 Weeks annual leave 
  • Competitive salary 

 

After you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 2 weeks of the closing date.

  • Service Delivery Manager

    1 week ago

    Melbourne Airport, Australia dnata Full time

    OVERALL PURPOSE OF THE POSITIONThe Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company's and our clients' expectations.The Service Delivery Manager will manage simultaneous complex and multi-dimensional...

  • Service Delivery Manager

    3 weeks ago

    Melbourne Airport, Australia Melbourne Airport Full time

    **_Initiate and lead a variety of operational improvement projects supporting Airport Service levels, Airline performance and the continuous improvement of our passenger’s great experience!!!_** We currently have an exciting new opportunity for a dynamic and experienced Service Delivery Manager to join us. The Service Delivery Manager is accountable for...

  • Service Delivery Manager

    1 week ago

    Melbourne Airport, Australia Melbourne Airport Full time

    _Initiate and lead a variety of operational improvement projects supporting Airport Service levels, Airline performance and the continuous improvement of our passenger's great experience_We currently have an exciting new opportunity for a dynamic and experienced Service Delivery Manager to join us. The Service Delivery Manager is accountable for setting...

  • Delivery Manager

    4 weeks ago

    Melbourne, Australia Service Stream Full time

    Description Summary We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! About the Role Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Delivery Manager

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    Description Summary We’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! About the Role Starting in July this year, we’ll be working across Melbourne’s south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Service Delivery Manager

    2 months ago

    Melbourne Airport, Australia dnata Full time

    **OVERALL PURPOSE OF THE POSITION** The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations. The Service Delivery Manager will manage simultaneous complex and...

  • Delivery Manager

    6 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - MelbourneJob Description SummaryWe’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region!About the RoleWe’re excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region! Starting in July...

  • Service Delivery Manager

    3 days ago

    Melbourne Airport, Australia dnata Full time

    Melbourne International Airportdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for...

  • Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Description SummaryWe are pleased to announce that we have been chosen as the Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region.About the RoleStarting this July, we will be operating in Melbourne's southeastern suburbs and the Mornington Peninsula, undertaking routine maintenance, emergency response, defect...

  • Agile Delivery Lead

    3 weeks ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We’d welcome you to apply! **Job Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital Portfolio** **Location: Melbourne, VIC** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Program Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in MelbourneAbout the RolePositioned within Service Stream's Operations and Maintenance Business Unit, the National Workflow & Process Delivery Manager role will support the...

  • Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Stream Group Full time

    Add expected salary to your profile for insights We're excited to have been selected as Preferred Tenderer for the Victorian Road Maintenance Contract (Metro) – South Central Region Starting in July this year, we'll be working across Melbourne's south-eastern suburbs and right down the Mornington Peninsula, delivering routine maintenance, emergency...

  • Agile Delivery Lead

    1 week ago

    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We'd welcome you to applyJob Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital PortfolioLocation: Melbourne, VICEmployment type: ContractAbout Delivery Centric:Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a...

  • Process & Systems Delivery Manager

    3 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Exciting opportunity for a Process & Systems Delivery Manager to join Service Stream’s Telecommunication division. About the Role As the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the...

  • Service Delivery Manager

    1 week ago

    Adelaide Airport, Australia News Corp Australia Full time

    What's the role? Ensure seamless and successful delivery of campaigns and improvement initiatives into and across NCX Stakeholder management across NCA to bring together priority workload coordinated through long term roadmap Change and delivery management for NCX on projects, strategic initiatives, campaigns/offers and new workload to ensure...

  • Process & Systems Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryExciting opportunity for a Process & Systems Delivery Manager to join Service Stream's Telecommunication division.About the RoleAs the Process & Systems Delivery Manager, you will play a pivotal role in driving operational efficiency and effectiveness through the development and implementation of...

  • Service Delivery Manager

    4 weeks ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Service Delivery Manager

    3 days ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Service Delivery Manager

    4 weeks ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...