![MotorOne](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
2 months ago
Full time, Monday - Friday position
- Training provided with ongoing support
- Located in a modern business park
**Schmick Scratch and Dent Assist is a membership program for repairs of minor scratches and dents on our members vehicles.**
We are seeking self-motivated, enthusiastic, friendly customer service officers to join the customer service team in our modern offices in Mulgrave.
You will be part of a supportive, fun, professional team that supports you with your growth and development.
About the role:
- To support to our members with the repair request process
- Processing Repair Requests ensuring all information is complete
- Assisting with customer inquiries, repairs and problems solving
- Contacting customers to schedule bookings for repairs
What we are looking for:
- You will be a highly motivated and driven Customer Service professional with a passion for customer satisfaction.
- You can work well as part of a team or independently in a fast-paced environment.
Skills and experience:
- Excellent communication skills
- Excellent computer skills
- A strong focus on customer satisfaction
- Solid and proven problem-solving ability
- High attention to detail
- Organisational skills and ability to multi-task
- Experience in a customer service role advantageous but not essential
- Fluency in English is a must
In return, you will receive:
- Varied and challenging role
- Training and support
- Opportunities for growth and progression
- Supportive, positive & fun environment
- No weekend work - regular working hours
- Onsite undercover secure parking
- Full training provided
- Hybrid opportunity
- Located in modern business park, close to gym (discounted price for our staff), multiple cafes, restaurants and childcare
- Friday afternoon drinks & games room
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