Senior Data Centre Technician

2 weeks ago

Adelaide, Australia NEXTDC Full time
Job Description

We are currently looking for a passionate Senior Data Centre Technician to join our Adelaide’s facilities team. 
The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster. 
 
What you’ll do: 

  • Excellent customer communication skills with a proven ability to handle customer escalations 
  • Assess all areas of risk from OH&S, security, to facility technical and critical system operations, policy and procedures to ensure customer services and business operations operate within a risk profile approved by the NEXTDC executive leadership team  
  • Provide an integration/coordination point into NEXTDC Facilities, for infrastructure supporting critical support systems, Power monitoring and Rack locking, Temp and Humidity monitoring  
  • Assist with customer deliveries handling of equipment and any assembly as required  
  • Work with members of the Facility and Business Framework teams to challenge, develop and deliver workflows, process, policy and procedures for all aspects of facility and system operations. 
  • Mentor and support up to 6 direct reports to strive for continual improvement and professional development 
  • Monitor all critical systems through Building Management Systems, diagnose upon failure critical systems and escalate as required 
  • Participate in Facility Management related tasks where required 

Qualifications

  • Minimum 3-5 years' experience in a similar role in a colocation facility or data centre  
  • Experience in the use of test equipment to determine signal strength and traffic direction to diagnose communication quality and faults  
  • OTDR competency to measure loss over network links  
  • Experience with installations, troubleshooting and maintaining all fibre optic for customers Electrical/Telecommunications experience and qualifications 
  • Experience using a Building Management System and able to identify various critical systems 


Additional Information

  • Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
  • Join an inclusive, diverse and values-driven working culture supporting hybrid work practices
  • Enjoy awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

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