Global Forwarding Agent

6 months ago

Keilor Park, Australia C.H. Robinson Worldwide, Inc. Full time

POSITION SUMMARY

The Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for their assigned accounts. They are responsible to ensure customer requirements are met and answered accurately and timely. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The GFA assumes ownership of their accounts' success.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

  • Understand and input applicable financial components of shipments to generate correct billing for customers

  • Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

  • Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

  • Create, maintain, and update shipments in Navisphere, ensuring accurate data

  • Full understanding of pricing. Provides quotes based on needs of customer and network

  • Provides track and trace service to customers and generates shipment documents

  • Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

  • Builds great relationships with customers, responding timely and following up on issue resolution

  • Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

  • Promote a positive working relationship for all team members

  • Participate, as needed, in new customer implementations and business meetings

Other Activities:

  • Ensure customer SOPs are maintained and adhered to

  • Work according to CHR, local and global laws, regulations and procedures

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

  • High school diploma

  • Minimum 1-3 years of Global Forwarding experience

  • Proficiency in Microsoft Office Suite of programs

Preferred:

  • Knowledge or coursework in Supply Chain, Logistics, or International Business

  • Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

  • Excellent communication, prioritization, and multi-tasking skills

  • Excellent customer service skills and follow up to be utilized with customers and the network

  • Proven track record of dealing with customers and being client focused

  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

  • High level of attention to detail

  • Ability to work in a fast-paced and deadline-driven office environment

  • Values a diverse and inclusive work environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

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