Technical Customer Service
4 weeks ago
We are looking for an enthusiastic and experienced person to join our team based in Tullamarine, VIC. This person must have mechanical aptitude; capable of managing in-coming customer enquiries and quoting among other tasks. This is a fantastic opportunity to work with a versatile Australian Advanced Manufacturer.
Experience and Requirements
- This job is based on Additive Manufacturing in Metal and Polymer
- Mechanical aptitude
- Customer Service or Administration experience
- Working in a Manufacturing industry/environment
- Data entry and maintaining customer database in CRM
- Quoting customer enquiries
- Ability to read and understand engineering drawings
- Ability to understand bill of materials and spare part diagrams
- Impeccable verbal and written communication skills
- Computer and technology savvy
- Skills and ability to use CAD/CAM eg: Mastercam, Edgecam and Solidworks is a bonus but not essential
- Ability to deal with all levels of management, and liaise with customers/suppliers
- Must be an Australian Citizen for this role
About the Role:
- Quote incoming enquiries and help customers with technical questions (further technical knowledge will be taught on the job)
- Providing technical solutions for client requirements and applications
- Quotation Follow-ups with customers
- Ordering and sending purchase orders to suppliers
- Work with all levels of management and staff
- Data entry and maintaining customer database in CRM
- Checking in-house stock levels when required and processing stock-take throughout the year when required
- Receiving and processing email and phone orders
- Assisting other Customer Service and Sales Management
- Must be reliable and available to work Monday – Friday 8:30am – 5:00pm with reasonable additional time if required
Further your Career:
This role offers an opportunity to further your career. After gaining skill and experience in the above areas, the role can move further into a Sales Manager role; meeting company department KPI’s. Further details can be provided after a certain period of time has been completed in the Inside Sales role.
Pay will be dependent on experience and skill set.
Applicants must be Australian Citizens
About the Company
Amiga Engineering is a growing and dynamic Australian advanced manufacturer established since 1988.
Complete with a fully versatile CNC machine shop with fabrication capabilities, Additive Manufacturing for both metal and polymer and Industrial Gearboxes under one roof.
Our general focused industries include Defence, Aerospace, Medical, Maritime, Space, Oil & Gas, Petrochemical, Agriculture, Mining, Food & Beverage.
Summary of role requirements:- Looking for candidates available to work on weekdays
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
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