Cloud Services

Our Organisation

At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne’s famous lifestyle. We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community use. At Melbourne Water, we are in the ‘Decade that Matters’ and we’ve got some ambitious goals to achieve. It’s a pride we share in helping to make greater Melbourne a fantastic place to live.

The Role

Reporting to the Manager Infrastructure, the Cloud Services and Hosting Lead is accountable for the availability and compliance of server (on prem and in the cloud), storage, database and cloud platform services. Working with the support team (internal and external), you will own the lifecycle management, security and access control, and transition of new services into support.  Furthermore, you will ensure the infrastructure is at supported levels, in accordance with business requirements.

This will be achieved through:

• Delivery of operational day-to-day of the server, storage, cloud platform and database services to the business.
• Acting as the subject matter expert and trusted advisor with key business stakeholders (internal and external) relating to cloud and hosting services.
• Ensuring cloud services and hosting availability including involvement in incidents (during and after business hours).
• Ensuring ITIL compliance for cloud and hosting services e.g change approvals, incident, problem and asset management.
• Managing service provider and vendor operational governance.

Your Skills and Experience

• ITIL Foundation or equivalent industry working experience
• Experience with the following technologies:
  • Cloud platform – e.g Azure, AWS
  • Server hardware and operating systems – Cisco UCS, HPE, Microsoft OS, Linux
  • Database - e.g SQL, Oracle
  • Backup and storage solutions
  • Understanding of monitoring technology e.g ScienceLogic, Solarwinds
• Excellent understanding of service management delivery methodology, frameworks and best practice
• Experience with performance management of external IT service providers and suppliers

For more information, please see the attached Role Mandate.

Culture at Melbourne Water

We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community. The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.

• We are committed to flexible working in a variety of manners including hybrid work, varied start/finish times, purchased leave, part time work, and 9-day fortnights. We understand that Melbourne Water and our customers are benefitted by enabling balance in work and life.
• Make an impact as part of a passionate team doing meaningful work to enhance life and livability in Melbourne.
• We relish learning and challenging the status quo for continuous growth. Perpetual and varied opportunities for learning and development are offered in a variety of manners - from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects first hand.
• People are the foundation for all that we do. Our people are warm, welcoming, and inclusive.
• We welcome applications from everyone, including people with disability, mature age and young job seekers, members of the LGBTI+ community, and people from culturally diverse backgrounds. Melbourne Water welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples.

How to apply

Click on the "apply" button and complete the online application form.

Closing date: 21 Feb 2024 at 11:55pm AEST