Assistant Front Office Manager

4 weeks ago


Adelaide, Australia AccorHotel Full time
Job Description

  • Management of the Hotel Front Office operation to achieve a reputation as a market leader
  • Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
  • Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
  • Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
  • Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
  • Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
  • Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
  • Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
  • Ensure public areas are clean and well presented with regular monitoring.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
  • Strive to implement the Accor Vision and demonstrate active use of Accor Values.
  • Any other duties assigned by your manager.

Qualifications

  • Previous Relevant Experience
  • Leadership Skills
  • Communication Skills
  • Customer Service Orientation
  • Organizational Skills
  • Problem-Solving Abilities
  • Flexibility
  • Can Doo Attitude


Additional Information

Talent & Culture:

  • Complete all mandatory training through Accor Academy ‘Learn Your Way’.
  • Openly communicate with team members during regular briefings ensuring all relevant information is passed on.
  • Working rights in Australia.

Our commitment to Diversity & Inclusion:

  • We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  • Join our team and be part of creating unforgettable experiences for our guests.


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