Property Recoveries Lead

2 weeks ago

Perth, Australia Aviva Full time

Salary up to £55k (depending on location, skills, experience, and qualifications)

We have a fantastic, fixed term opportunity for 12 months for someone who would love to manage a growing team and is interesting in ensuring high standards of compliance with internal policies, legal requirements and industry regulations. You will also have the autonomy to take ownership of any issues raised, resolve complaints whilst identifying and mitigating potential risks. This role will also be the working group lead for the Recoveries workstream in the Home Re-design programme, where you will have the opportunity to shape the future processes for how we tackle recoveries across the whole property system with the aim of delivering optimum value for Aviva and our customers.
 

A bit about the job:

Daily duties will allow you to own and deliver the property recovery strategies by leading and developing your team. You will also review supplier performance to drive business improvement and manage performance of outsourced partners. The role entails you to operate within an environment of governance, identify risk and develop strategies to mitigate risk whilst having a strong grasp of the regulatory and business risk implications of opportunities and decisions. You will be able to provide constructive challenge where necessary ensuring informed decisions are made and the right outcomes are achieved. We maintain effective relationships with stakeholders to sustain an effective control environment and compliance with relevant business standards, influencing and challenging key risk owners and decision makers

Skills and experience we’re looking for:

Previous experience and understanding of Property claims inc managing operational claims teams preferred. Self-motivated, with excellent communication and negotiation skills with capability to lead, motivate and develop a team of recovery claim handlers Ability to interpret data and provide insightful commentary  Ability to work to tight deadlines and perform under pressure including multitasking Effective in handling and resolving difficult complaints and issues/performance conversations involving external suppliers 

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary up to £55k (depending on location, skills, experience, and qualifications) Bonus opportunity 12 % -Actual amount depends on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

Our people agree that we offer a great company culture and outstanding employee experience. In fact, we're an officially certified Great Place to Work.

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