Team Leader

4 weeks ago

Brisbane City, Australia Concentrix Full time
Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

We are currently looking for Team Leaders to join our new team that will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.

The Team Leader will supervise, motivate, and lead a team of Advisors, providing day to day operational and administrative support to achieve performance targets within a contact centre environment. You will be responsible for the development and coaching of your team and ensuring you cultivate an amazing culture.

Duties/Responsibilities 

  • Demonstrate strong and competent leadership skills

  • Monitoring team performance and optimising processes

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

  • Identifying performance related issues and effectively coach direct reports

  • Provide subject matter expertise in handling escalated customer calls as needed

 

Skills & Abilities:

  • Contact centre experience highly regarded

  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations

  • Work well under pressure and follow through on items to completion

  • Strong communication skills, both written and verbal

  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

  • Ability to mentor, coach and provide direction to a team of employees

  • Willingness to work a flexible schedule

Key Role Details:

  • Account Operational Hours: 24/7

  • Location: Centrally located in the heart of Brisbane, 100 metres from Central Station

  • 15th of April start date

What's in it for you?

  • Great Brisbane CBD Location located in the heart of Brisbane, 100 metres from Central Station

  • A great opportunity to build and create the foundations of a successful new account

  • Health & Wellbeing: We are focused on creating a workplace that nurtures health, happiness and wellbeing for all including wellness classes, social clubs, dress-up/theme days and more

  • Fantastic amenities: Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly

Who is Concentrix + Webhelp?

Concentrix + Webhelp is a global brand. At our established sites in Ballarat, Brisbane, Townsville and Robina we live our vison to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.

If you are excited to take on a new challenge in a well-established, global organisation that is creating game-changing journeys for employees and customers,  APPLY NOW  

*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*

Concentrix + Webhelp is an equal opportunity employer.  Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Brisbane - 288 Edward Street

Language Requirements:

Time Type:

Full time

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