Payments Client Service Team Lead

4 weeks ago


Sydney, Australia JPMorgan Chase & Co. Full time

When someone joins . Morgan Chase, they should know this is the place where they belong. Join the team that is driving the service delivery for one of the world’s most innovative banks. As a dynamic and driven professional, you will play a pivotal role in the leadership team where you will have an opportunity to elevate your career to the next level.

As a Vice President in the Payments Client Service Team, you will lead the local client service team, ensuring the delivery of world-class service to local, regional, and global clients. Your role will require effective communication and team management skills, as well as a deep understanding of the local industry and product knowledge related to Payments, Clearing, and Settlement services.

Job responsibilities

Lead the local Australia & New Zealand Client Service team, which consists of a team of approx. 10 members, including, Analyst, Associates, Senior Associates and Vice Presidents in the team. Work with, and manage through, other functional areas both locally, regionally and globally, to ensure timely and efficient lever of service. Manage local, regional and global stakeholders and keep the management updated of initiatives, changes and priorities for Client Service. Participate and represent Australia Client Service team in regional and global initiatives. Perform analysis on client activities, identify opportunities for better and effective service to clients.  Partner with local and regional stakeholders in executing the strategy that supports the business objectives.  Maintain a strong discipline in case management, logging, tracking and reporting of all client enquiries in a timely manner.  Learn the product and other efficiency related initiatives and be able to proudly talk about the initiatives with the clients.  Manage and escalate requests related to client documentations, including but not limited to account maintenance, Electronic Payment Signatory Form set ups, addition and removal for signatories etc. Conduct service quality reviews on regular basis, obtain client feedback and follow through to closure.  Collaborate and partner with Product, Operations, Technology, Compliance, Sales and Implementation teams to drive the broader franchisee agenda.

Required qualifications, capabilities, and skills 

A tertiary qualification in a relevant discipline. Prior experience of leading a large team managing client service function in a financial institution. Sound knowledge of Banking products, including domestic and cross border payments, Merchant Acquiring, Trade Finance and Liquidity Operations. Minimum 15 years of Banking experience with an emphasis on managing a large portfolio of clients, both corporate and financial institutions.  Sound knowledge of eCommerce products like payments through cards, merchant acquiring.  A track record of executing and managing significant change agendas locally and regionally. Effective influencing, negotiation and presentation skills. Excellent process and analytical skills with the ability to work in a complex, matrixed environment. Demonstrated ability to work collaboratively and develop effective partnerships across diverse teams.

Preferred qualifications, capabilities, and skills

Effective people management skills, as you will be accountable to manage a very dynamic, ambitious and high performing team.  Sound problem solving skills and ability comprehend client’s needs and respond in timely manner.  Build effective relationship with clients, understand their business needs and support clients for their strategic projects. Adept negotiation skills with internal and external clients to ensure all deliverables are completed within time. 

  • Sydney, Australia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** When someone joins J.P. Morgan Chase, they should know this is the place where they belong. Join the team that is driving the service delivery for one of the world’s most innovative banks. As a dynamic and driven professional, you will play a pivotal role in the leadership team where you will have an opportunity to elevate your career...


  • Sydney, Australia JPMorgan Chase Full time

    Job DescriptionWhen someone joins J.P. Morgan Chase, they should know this is the place where they belong. Join the team that is driving the service delivery for one of the world’s most innovative banks. As a dynamic and driven professional, you will play a pivotal role in the leadership team where you will have an opportunity to elevate your career to the...


  • Sydney, Australia CMC Markets Full time

    CMC Markets are hiring! We are currently recruiting for a Payment Service Manager to join our Business Operations team on a permanent basis.This role will be based onsite in our Barangaroo office. Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident).CMC Markets is a global leader in CFD...


  • Sydney, Australia CMC Markets Asia Pacific Pty Ltd Full time

    CMC Markets are hiring! We are currently recruiting for a Payment Service Manager to join our Business Operations team on a permanent basis. This role will be based onsite in our Barangaroo office. Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident).CMC Markets is a global leader in CFD...


  • Sydney, Australia FIS Australia Full time

    JOB DESCRIPTION Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Working on a major modernisation project with a significant banking client you will be involved in initial installation, stabilisation, design, code, testing,...

  • Product Manager

    4 weeks ago


    Sydney, Australia Australian Payments Plus Full time

    **24th February, 2023**: We’re Cowry, the digital experiences team within Australian Payments Plus. Given we’re relatively new here, let’s start by introducing ourselves. AP+ is a family of cornerstone businesses you’d know; BPAY, eftpos, NPP, and while you haven't heard of ‘Cowry’ you probably have heard of a little digital wallet with over 1.5M...


  • Sydney, Australia Australian Payments Plus Full time

    The Game Changers:At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...


  • Sydney, Australia Australian Payments Plus Full time

    The Game Changers:At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...

  • Lead Product Manager

    1 month ago


    Sydney, Australia Australian Payments Plus Full time

    **21st March, 2023**: **The Who**: We're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. Australian Payments Plus (AP+) brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia,...


  • Sydney, Australia Commonwealth Bank Full time

    **Product Manager, Payments as a Service (PaaS)**: **Your business **Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional...


  • Sydney, Australia NCR Corporation Full time

    Client Operations Lead **About NCR** **VOYIX** NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global...


  • Sydney, Australia Xe Full time

    As a Client Services Executive at Xe, you will be responsible for working closely with our clients to provide them with the best possible currency exchange and international payment services. At Xe, we value our customers above all else, and as a Client Services Executive, you will play a key role in ensuring that every client receives excellent service and...


  • Sydney, Australia Retinue Full time

    **About Retinue** Retinue Accounting was founded on the belief that small business accounting support should be customer service focused, proactive and forward-looking, and upfront about fees and charges. Our fixed fee subscription model ensures our clients have peace of mind that we'll give them the right advice, at the right time, at the right price with...


  • Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementPermanentOur client is a leading alternative asset financial technology platform that provides wholesale investors direct access to a diversified range of institutional grade alternative assetsDue to significant growth, they are seeking a Senior Operations and Payments candidate to join their team. This role would suit a financially...


  • Sydney, Australia Gerson Lehrman Group Full time

    **Specific responsibilities include (but are not limited to)**: - Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. - Track team performance and create plans to accelerate growth and revenue near and long term. - Take ownership of a book of clients in...

  • Crew Lead

    1 month ago


    Sydney, Australia Commonwealth Bank Full time

    **About the Role** **About the Crew** The Payments and Failed Customer Interactions Crew will have accountability for defining and executing the retail payments strategy, including keeping pace with emerging payments technologies to deliver the best payments solutions to CBA’s retail customers. A significant component of this Crew’s accountability also...

  • Technical Team Lead

    4 weeks ago


    Sydney, Australia Talenza Full time

    Role overview: You will be joining a fintech start-up as they undergo their scaleup phase, backed by a leading neo-bank! The client is a B2B payments and spending management platform that helps businesses to manage and streamline their finances. Some of the key solutions include corporate and virtual cards, a mobile app for live transactions and...


  • Sydney, Australia Trade Nation Financial UK Limited Full time

    **Who **we** are** We are Trade Nation. We help our customers power up their trading through killer insights, transparent costs, and fairer ways to trade. We’re innovators, and proud of it. And we’ve grown a lot in our decade as a market-leading low-cost trading powerhouse. Our reach is global through our teams in the UK, Australia, South Africa,...

  • Asset Management

    4 weeks ago


    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryA leading global fund manager with over US$1 trillion of funds under management is seeking a candidate with over 3 years’ relevant experience to join their Client Account Services team.This role will be initially hired as a maternity leave contract for 18 months with a high chance of converting to permanent.The...


  • Sydney, Australia Anton Murray Consulting Full time

    SydneyInvestment BankingContract or TemporaryLeading global financial services firm seeking a contractor to join their operations department focused on Global Payments & Treasury Services Operations.  The contract will be initially for 6 months with a high chance to extend, and possibkly go permanentAs the contract will be more than 6 mths, our client wont...