Solution consultant – Analyst programmer

4 months ago

Melbourne, Australia Thirdera Full time

Thirdera  is looking for a highly skilled  Solution Consultant  to join our team 

Thirdera  is a leading global ServiceNow partner changing the way companies experience the platform. How? By helping our clients unlock business and customer workflows in the cloud through digitization and automation. We work with industry-leading architects and developers to combine the power of the ServiceNow platform with its limitless potential to increase productivity in all industries. #TeamEra is comprised of nearly 950+ Eranauts operating in 15 countries worldwide. We are a group of driven and passionate individuals working to transform how our clients experience internal productivity. If you share an equally enthusiastic mindset and possess the necessary skills and experience to help us reach our goals, join us in the Thirdera 

Your Mission
At Thirdera, the solution consulting team provides ServiceNow customers with business value-oriented, inspirational decision support. Every day the solution consulting team gets to take ServiceNow customers "to the toy store," evaluating the power of what is possible. Our work helps companies build revenue, delight their customers, and conquer the future before the competition. In the bargain, we enable the Thirdera account and practice teams to provide exemplary service. Expertise, Curiosity, and poised Showmanship are the three attributes our Solution Consultants have. Do these qualities describe you? If so, we are interested in learning more about you 

As an Advisory Solutions Consultant, your responsibilities include: 

The ideal candidate will have previous experience in both presales and ServiceNow (from a development or process perspective) 

Demonstrate and grow the three core “Presales 3.0” attributes: Expertise, Curiosity, and Showmanship. 

Identify, document, present, and discuss potential ServiceNow solutions to client business needs, as well as technology limitations and issues that may arise. 

Maintain a level of ServiceNow expertise that allows confident, experienced-based recommendations and scoping questions 

Lead the response to Request for Information/Proposal (“RFP”) documents 

Staying current on product developments/releases to a level required for demo and scoping 

Investigate and share competitive landscape intelligence and differentiators between Thirdera and competitors 

Craft concise and compelling proposals and statements of work (“SOW”) 

Provide enablement to the sales team about ServiceNow enhancements that can address customer needs and provide additional value 

Responsible and accountable for investigating and understanding client challenges such as business drivers, evolving business needs, security, customer satisfaction, employee turnover, manual and/or ad hoc process 

Responsible for identifying technology limitations and deficiencies in existing systems and associated process, procedures and methods 

Serve as a confident ServiceNow subject matter expert at executive briefings / marketing events 

Analyses clients needs in a efficient and timely manner, produces requirements documentation and system plans. 

Confidently diagnose errors in ServiceNow implementation to ensure programs and applications will perform to the services quality standards. 

Identify and communicate client ROI and value in proposal presentations 

Provide advice through developing proposals for ServiceNow implementation including being able to recommend software upgrades and/ or purchases. 

Confidently locate and address any potential risks that could affect the delivery of our ServiceNow product throughout its technological implementation. 

Fully participate in presales team collaboration, innovation, coaching, and enablement activities; commit to constant refinement and growth of the presales craft in both yourself and others. 

Does this sound like you? 

Need-to-have 

Bachelor’s degree from an accredited university 

ServiceNow Certified System Administrator 

ITIL Foundations Certified 

4+ years working with ServiceNow 

Experience with facilitation and business case development 

Skilled in MS Office Suite (PowerPoint, Excel, Word) 

Outstanding verbal, written, and presentation skills 

Proven ServiceNow development or process leadership experience 

Exceptional planning and organizational skills 

Advanced knowledge of encryption and decryption 

Ability to solve complex business issues 

Effective at building and maintaining customer relationships 

Nice-to-have  

ServiceNow Certified Implementation Specialist (any) 

ITIL Expert Certified 

What's in it for you? 

We offer a fun, highly engaging and unique culture. You'll get the best learning and career experience from day 1, by being able to work with ServiceNow Experts, access certifications and accreditations. You'll be empowered to work for top-of-the-line companies and amazing partners, while having fun at it 

Salary Range: 

Welcome to Pay for Performance We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is very important to us so our job opportunities allow for remote working so you can manage your own time 

Application and Selection Process 

Phone screen with our TA team to validate your experience and expectations for new opportunities. 

Never more than three (3) interviews with technical, functional and leadership staff 

A standard Background and Work Reference Check. 

If all above goes well, you will get an offer 

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